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Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

2387 Reviews Write a Review

Claim Software

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

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Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2026 Emotional Footprint Champion

Latest Award, 2026

Service Experience
Product Impact

Latest Award, 2026

1 Top Rated Capabilities

3 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Saves Time

Feature Ratings

Average 83

Team Collaboration

File Synchronization

File Upload & Access

Mobile and Cross-Platform Access

Office Online Integration

Access Control and Rights Management

Data Loss Prevention

Enterprise Grade Security Controls

Large-File Support and Transfer Acceleration

Audit Trail

Integration and APIs

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Teddy P.

Role: Operations
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2026

Easiest app for cloud

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

That it connects with everything from google. Is more compatible

What is your favorite aspect of this product?

That is very easy to use and connects everything in my email

What do you dislike most about this product?

That i cannot upload without the app being open

What recommendations would you give to someone considering this product?

That they get this software, is the very easy to use

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mansi N.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2026

the ultimate student tool

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Not only did i do my entire degree on google drive. compared to doing it on word and saving to a laptop its an absolute godsend. i’d never have to worry that the computer would crash before a deadline, because it was saving every second. the fact that it's free for 15gb is enough for all my essays and research papers from four years in college.

What is your favorite aspect of this product?

ps the best part is Explore thingy in docs, which links into drive. i can access my research notes without leaving my essay. also mobile scanning is huge for taking pics of whiteboard notes post lecture. i can snap a pic and vala it’s in my study folder at once. it helped me stay organized when I was busy and overwhelmed.

What do you dislike most about this product?

the installation process is not always straightforward: I had to do the offline setup quite a few times until I got it right. if you haven’t activated it before your internet goes down you’re SOL.

What recommendations would you give to someone considering this product?

if any student is not utilising it, they are making their life more difficult than needs be. it’s a must have.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Kate B.

Role: Student Academic
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2026

The provision of high-res galleries safely.

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

It has real-time synchronizing that is much better than using external hard drives as my work will not be lost regardless of whether my laptop malfunctions.

What is your favorite aspect of this product?

The cloud storage will enable me to provide high-resolution client gallery to the clients immediately without the requirement of sending the physical USB drives by mail.

What do you dislike most about this product?

The upload speeds are irritatingly slow when I need to copy huge RAW files which slows down my entire post production process.

What recommendations would you give to someone considering this product?

Arrange your folders in date and clients name as soon as possible, otherwise locating a particular photo in the future would turn out to be a nightmare.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Google Drive Ratings

91 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

File Synchronization Synchronizes content between a central repository and supported devices, providing access to current file versions across locations

File Upload & Access Supports convenient file upload and access through web, desktop and mobile interfaces, including drag-and-drop, bulk upload and preview of common file formats

Mobile and Cross-Platform Access Provides secure access to content and collaboration functions through supported web browsers, desktop applications and mobile devices

Office Online Integration Provides cloud storage allowing file edits in the browser or mobile and saves back to file shares. Saves on licensing costs, and avoids costly migrations.

Access Control and Rights Management Controls access and permitted actions at the user, group, role, workspace, folder, file or sharing-link level

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large-File Support and Transfer Acceleration Supports large files and folders through increased size limits, resumable transfers, bandwidth optimization or accelerated transfer technologies

Audit Trail View all previous activity including any recent edits and user access.

Integration and APIs Integrates with productivity suites, identity providers, communication tools, content systems and business applications and provides APIs

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Teddy P.

Easiest app for cloud

Likeliness to Recommend

Pros

Mansi N.

the ultimate student tool

Likeliness to Recommend

Pros

Kate B.

The provision of high-res galleries safely.

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

File Synchronization

File Upload & Access

Mobile and Cross-Platform Access

Office Online Integration

Access Control and Rights Management

Data Loss Prevention

Enterprise Grade Security Controls

Large-File Support and Transfer Acceleration

Audit Trail

Integration and APIs

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support