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Google Drive Logo
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

86

Real-Time Synchronization

86

Drag and Drop User Interface

85

Mobility Support

85

Access Control and Rights Management

84

Office Online Integration

84

Data Loss Prevention

84

Enterprise Grade Security Controls

83

Large File Optimization

82

Audit Trail

82

3rd-Party Integrations

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Ease of Data Integration

85

Usability and Intuitiveness

85

Quality of Features

84

Ease of IT Administration

84

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Availability and Quality of Training

81

Vendor Support

80

Google Drive Reviews

Dennis W.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Asides security, Google Drive is king.

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Its browser based approach and how simplified a user can collaborate in real time with other Google Drive users., is a major point of differential when comparing Drive with other competing storage products.

What is your favorite aspect of this product?

Fast, reliable data synchronization. For me, no other tools out there does a better job than Google Drive, when it comes to synchronizing files across multiple devices.

What do you dislike most about this product?

Google Drives automatic integration with most Google affiliated application is a security limitation, as it makes my Google Drive exposed to anyone who is able to successfully access any of the integrated applications.

What recommendations would you give to someone considering this product?

Depends on the specific needs of individual organizations, but Google Drive does a good job.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Amar k.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Best online Document storage plateform

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Google Drive has free feature to manage documents, can manage any type of documents. Best part is Access Management.

What is your favorite aspect of this product?

There are number of aspect which i like most- - Document sharing with team members in very secure manner. Member who has the document access can access the document. - 10 GB free storage space for document storage - User and role based access - Restrict Read/Write feature permission based on User specific - individual document or complete document folder can be easily shared with other team member.

What do you dislike most about this product?

Every product has the scope of improvement. so i will say this as improvement rather then dislike. - Sometime if we have good network connection but still took too much time to upload document. - I faced sometime one issue of uploading auto cancel, if we have slow or fluctuation connection.

What recommendations would you give to someone considering this product?

I love Google Drive, So I have some recommendations which may be help to improve performance of product. - if we are uploading any document , uploading should not be auto cancel. - if we have slow or fluctuation connection then uploading should be restart from the point where connection loss. - progressive uploading (Means how internet connection loss, and when comes back then uploading should be resume from where connection loss.)

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Romina J.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

excellent file storage.

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Thanks to its great technological capacity, it allows us to collaborate with our entire team through the cloud, it is excellent to be able to integrate with the various documents, spreadsheets, presentations and tools that are native in the cloud, without a doubt it is the best platform that allows you to share all the content with the work team.

What is your favorite aspect of this product?

Google Drive is the best tool to save and share documents, files and various folders through any mobile or desktop device, it has end-to-end security, for the protection of our content, it has the best technology that allows being able to analyze and eliminate malicious software or Spam, is a tool that can be used through the cloud.

What do you dislike most about this product?

there are no functions that we dislike, it is a platform that has excellent technology, it allows us to create better collaborations through Microsoft Office, convert files, edit and save all the various files and formats such as PDF, CAD, images, videos and more, it counts with incredible third-party integrations such as Adobe, Slack, Salesforce, AUTODESK, among others.

What recommendations would you give to someone considering this product?

I recommend it for large and small organizations looking to save documents, share them and access them through different devices, it offers 15GB of free storage, allows collaborations through the cloud, has the best technology and excellent DLP.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Effective Service

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