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Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

2117 Reviews Write a Review

Claim Software

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Access Control and Rights Management

Office Online Integration

Data Loss Prevention

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Buky Amenet S.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

my favorite file storage software.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Document collaboration and integration with a large section of the most valuable applications I use on a daily , is a distinct point of difference between Google Drive and any other storage software I have had to use in time past.

What is your favorite aspect of this product?

Real-time synchronization on Google Drive is commendable. In terms of real time synchronization across multiple device types, I am yet to use a better tool than Google Drive.

What do you dislike most about this product?

multi level authentication is not a thing on Google Drive and this becomes more tricky because my email is directly linked to my Google Drive . This leaves me exposed if anyone ever gains access to my gmail , as that will mean automatic access to my Google Drive content.

What recommendations would you give to someone considering this product?

collaboration drives productivity and for work institutions looking to maximize their productivity levels, Google Drive should be given good consideration.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Daniel M.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Easy to use and collaborate

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Visually this system is easy to use and work with.

What is your favorite aspect of this product?

File sharing

What do you dislike most about this product?

It works great.

What recommendations would you give to someone considering this product?

Make sure it suite your needs.

Pros

Helps Innovate
Continually Improving Product
Respectful
Client's Interest First

Nelson R.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Shared access to folder or file

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Its availability on both android, windows and other devices makes it our top choice compared to its competitors due to the impressively large user community.

What is your favorite aspect of this product?

It's great to share files either by using shared virtual disk or by sending them a download link, It's very easy to share files with just 1 click and choose the person we want to add. It has an Office file editor which allows you to work on documents directly in the cloud, it has enough storage capacity and the best thing is that it is low cost.

What do you dislike most about this product?

When it comes to very large files Uploading and downloading large files often takes longer than usual even if your internet is very fast.

What recommendations would you give to someone considering this product?

I recommend any company and any type of user to easily share work files and make them accessible anywhere.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Mobility Support Software is optimized for mobile usage.

Access Control and Rights Management Ability to discretely control who can access the file.

Office Online Integration Provides cloud storage allowing file edits in the browser or mobile and saves back to file shares. Saves on licensing costs, and avoids costly migrations.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

Audit Trail View all previous activity including any recent edits and user access.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Buky Amenet S.

my favorite file storage software.

Likeliness to Recommend

Pros

Daniel M.

Easy to use and collaborate

Likeliness to Recommend

Pros

Nelson R.

Shared access to folder or file

Likeliness to Recommend

Pros

Most Popular Google Drive Comparisons

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M-Files Content Collaboration

Zoho WorkDrive

Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Access Control and Rights Management

Office Online Integration

Data Loss Prevention

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support