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Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

2254 Reviews Write a Review

Claim Software

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

Filter By

1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Access Control and Rights Management

Office Online Integration

Data Loss Prevention

Large File Optimization

Enterprise Grade Security Controls

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Gnanaprakash B.

Role: Information Technology
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Easy to use

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Publicly available so all teachers like to use it as well

What is your favorite aspect of this product?

easy to use like drag and drop and upload

What do you dislike most about this product?

nothing i can think of

What recommendations would you give to someone considering this product?

nice product and almost all uses this

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Nirav D.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Best bundle tool to store all kinds of data!

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive provides the flexibility to access data remotely without any trouble to learn the UI. It has a most significant feature of backing up data securely and keeping the data synchronised with the simplest form of organising the data structures. It provides more storage to upload data smoothly and files can be extracted in zip formats.

What is your favorite aspect of this product?

With Google Drive, you get the benefits to extend the backup storage not only for your documents but for your emails and photos as well. Google Photos enables to provide additional premium editing features which comes with Google Drive package.

What do you dislike most about this product?

Google Drive should have the options of storage plans with 1TB as well which will target more market audience.

What recommendations would you give to someone considering this product?

Google Drive is highly recommended as I have been using from past couple of years. It has reduced my burden to backup the data, photos, documents and emails enormously. Significant level of security is provided to avoid data breach and theft. It is best available tool in market for Android customers.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Wareen I.

Role: Human Resources
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Sharing files with Google Drive is easy

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

It is protected. File sharing is simple; however, no one can access my files without first notifying me that they are attempting. The "connective tissue" between Google's productivity applications has improved significantly. A folder can be synced with the Drive website and mobile app using "Backup and Sync" on Google Drive.

What is your favorite aspect of this product?

Since it ensures a reasonably safe document upload and download flow, Google Drive has generally established a standard for managing secure corporate documents. It may be utilized by work teams in real-time. Google Drive uses encryption to protect your files and has strict security measures to ensure the safety of your information. It is important to note that Google Drive automatically saves your work.

What do you dislike most about this product?

You cannot upload documents if you are working on a shared map with others and your storage is whole. Limited choices for organizing and sorting data, no built-in support for editing specific file types, and no way to prevent or restrict editing or sharing for particular files or folders, and some users have reported having sync issues with the Drive app on mobile devices.

What recommendations would you give to someone considering this product?

One of the most significant and alluring features of Google Drive is its compatibility with other tools in the suite. In addition, deleted files are also preserved indefinitely and are relocated to the trash until they are removed from the system. It is also possible to look at changes that have been made by other people in the past.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Google Drive Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Mobility Support Software is optimized for mobile usage.

Access Control and Rights Management Ability to discretely control who can access the file.

Office Online Integration Provides cloud storage allowing file edits in the browser or mobile and saves back to file shares. Saves on licensing costs, and avoids costly migrations.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Large File Optimization Contains optimizations for transfers of large files.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Audit Trail View all previous activity including any recent edits and user access.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Gnanaprakash B.

Easy to use

Likeliness to Recommend

Pros

Nirav D.

Best bundle tool to store all kinds of data!

Likeliness to Recommend

Pros

Wareen I.

Sharing files with Google Drive is easy

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Access Control and Rights Management

Office Online Integration

Data Loss Prevention

Large File Optimization

Enterprise Grade Security Controls

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support