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Google Drive Logo
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

86

Real-Time Synchronization

86

Drag and Drop User Interface

85

Mobility Support

84

Office Online Integration

84

Access Control and Rights Management

84

Data Loss Prevention

84

Large File Optimization

82

Enterprise Grade Security Controls

82

Audit Trail

82

3rd-Party Integrations

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Ease of Data Integration

84

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Availability and Quality of Training

80

Vendor Support

80

Google Drive Reviews

Susan M.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Excellent for keeping all your documents safely.

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

We use Google Drive to connect with our field crew in real time to gather and analyze data. It also allows us to collect business papers immediately into the drive from the Google form, eliminating the need to wait for physical documents. We can promptly review all of the paperwork and advise our agent whether everything is in order. We typically keep critical data on Excel sheets, which employees may modify based on their job. It has become a key file backup for our organization, allowing us to keep any critical data from the office, while on the move, or at a client site.

What is your favorite aspect of this product?

It syncs rapidly, allowing distant teammates to instantly see the same document (and any new modifications). It offers a number of documents from which to pick based on your unique requirements. Team members may upload documents to a specified Drive location, and different access levels can be assigned to different collaborators. You may share files with an unlimited number of individual users, each with their own set of access privileges, or you can make them public by sharing the access URL and assigning varying levels of access to the public.

What do you dislike most about this product?

Some users prefer Google software that can be installed on Windows and can open Word/Excel/PowerPoint files from Google Drive while still providing the same collaborative options as the browser versions. The Google Drive UI for the browser may be customized to look like the desktop UX. Because you require Sheets to view Excel files and Docs to read Word files, the mobile version has become obsolete.

What recommendations would you give to someone considering this product?

Google Drive is great for mobile teams that can now be in the same room and study a paper together. Save versions so that if you make a mistake, you can always go back to a prior version. Drive is a powerful tool that is so easy to use, from uploading to sharing to watching, everything is smooth and in one location, whether you're using a laptop or a desktop. When compared to other similar collaborative software, it is most likely the finest solution.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Andrea I.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Armazene, gerencie e compartilhe seus arquivos

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Sem dúvidas o Google Workspace que contém o Google Drive é muito seguro, confiável, permite os links encurtados, colaboração da equipe, controle de documentos, leitura integrada com planilhas e textos e apresentação do power point, o Google Drive faz tudo que precisamos para ler e arquivar e enviar arquivos pessoais e de trabalho.

What is your favorite aspect of this product?

A integração com planilhas, word e power point permitindo compartilhar arquivos com terceiros.

What do you dislike most about this product?

Não saberia responder, pois tudo é muito utilizado da forma que é oferecido, somente creio uma arrumação visual nas pastas, a exemplo das thumbnails do Yout tube seria bom, ter uma leitura rápida de capa em cada pasta.

What recommendations would you give to someone considering this product?

Altamente recomendável, sem dúvidas o melhor serviço de armanezamento na nuvem, seguro, rápido e conectivo.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Joel G.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Excellent al round

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

The ease with which you can access files saved in the cloud

What is your favorite aspect of this product?

You can use the built-in Docs, Sheets, Slides, Drawings, Forms, and Keep to easily edit documents and in real-time. You can upload Microsoft Office files as well and work on them with ease together with your team members.

What do you dislike most about this product?

Dependant on internet connection

What recommendations would you give to someone considering this product?

Consider if you need to be able to work offline or not, if offline is needed this isn't for you.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Respectful
  • Acts with Integrity

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