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Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

2273 Reviews Write a Review

Claim Software

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Access Control and Rights Management

Office Online Integration

Data Loss Prevention

Large File Optimization

Enterprise Grade Security Controls

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Kal d.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Ideal cloud storage tool for your data

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Its ability to integrate well with my Google Gmail, Google meet and others makes it the best priority to have.

What is your favorite aspect of this product?

It's drag and drop features is fantastic working with it and works without hanging. I like the customization of the dashboard where I can arrange my content and files on my own design. File sharing is faster and easier.

What do you dislike most about this product?

This tool has been working superbly in my environment without any fails

What recommendations would you give to someone considering this product?

I would highly recommend Google drive to all organization as their cloud data backup tool which works superbly

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Amey S.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Storage at your feet!

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive is seamlessly integrated with Google Workspace (formerly G Suite), including Google Docs, Sheets, Slides, and Forms. This integration allows for real-time collaboration, with multiple users able to edit documents simultaneously. Drive excels in collaboration features, including commenting, suggesting edits, and real-time editing with others. These features are particularly robust in Google’s office suite.

What is your favorite aspect of this product?

My favorite aspect of Google Drive is its seamless integration with Google Workspace. I find the ability to collaborate in real-time on documents, spreadsheets, and presentations incredibly efficient and user-friendly. This feature not only streamlines workflow but also enhances teamwork, making it easier to manage projects and share information. Additionally, the convenience of accessing and organizing files from anywhere, coupled with Google Drive's free storage space, makes it an ideal choice for both personal and professional use.

What do you dislike most about this product?

I feel like 15 GB for free is less storage. They should give atleast 20 GB for free.

What recommendations would you give to someone considering this product?

Start by evaluating how much storage you need. Google Drive offers 15 GB of free storage shared across Google Drive, Gmail, and Google Photos. If you need more space, consider their paid plans. Take advantage of Google Drive's powerful search capabilities to quickly find files. You can search by file name, content within the file, and even the type of file. Set up offline access for important files, so you can view and edit them without an internet connection.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Amjad H.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Fantastic tool when properly used

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

First Google drive is very easy to use and since it is integrated to your Google account it makes it even efficient loading it using your Google account. Google drive have a free version and a cheap paid version where not many competitive tools have the same

What is your favorite aspect of this product?

I like the drag and drop features of this tool, where I can upload my files efficiently. It easier to manage your files by adding folders and organizing them the way you want on Google drive I love its wide use from phone apps, Mac os and windows PC where it can be accessed faster and effectively.

What do you dislike most about this product?

It becomes difficult to share files to people who don't have Google accounts.

What recommendations would you give to someone considering this product?

Google drive is a unique tool that give someone a storage space on cloud and keep their data safe and available online at any time. This is the best tool to have for all and I would highly recommend it to everyone out there

Pros

Reliable
Enables Productivity
Unique Features
Caring

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Google Drive Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Mobility Support Software is optimized for mobile usage.

Access Control and Rights Management Ability to discretely control who can access the file.

Office Online Integration Provides cloud storage allowing file edits in the browser or mobile and saves back to file shares. Saves on licensing costs, and avoids costly migrations.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Large File Optimization Contains optimizations for transfers of large files.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Audit Trail View all previous activity including any recent edits and user access.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Kal d.

Ideal cloud storage tool for your data

Likeliness to Recommend

Pros

Amey S.

Storage at your feet!

Likeliness to Recommend

Pros

Amjad H.

Fantastic tool when properly used

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Access Control and Rights Management

Office Online Integration

Data Loss Prevention

Large File Optimization

Enterprise Grade Security Controls

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support