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Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

2273 Reviews Write a Review

Claim Software

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Access Control and Rights Management

Office Online Integration

Data Loss Prevention

Large File Optimization

Enterprise Grade Security Controls

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Prateek B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Google Drive: A Crucial Element of daily life

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

- Streamlined user experience with an intuitive interface - Seamless integration for desktop use without causing system slowdowns - Generous storage in free accounts, with affordable options for additional space - Evolved into an essential component of daily life

What is your favorite aspect of this product?

Google Drive is versatile and super easy to use. Although it doesn't handle Microsoft Word docs, its own Google Sheets are free and straightforward. This simplicity makes it easy for everyone to use. Creating and editing documents, spreadsheets, and presentations is a breeze. The simple interface adds to its appeal, making it great for working together or doing your own stuff. I also like that it performs well and has handy features like authentication APIs. The cost is reasonable too.

What do you dislike most about this product?

I do not have any complain about google drive. But, saving photos backups, and deleting junk files should be easier.

What recommendations would you give to someone considering this product?

Google Drive is a robust and easy-to-use platform that is compatible with most third-party plugins and software. Go ahead with Google!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rohit M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Best Cloud Storage and backup platform by Google

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google drive lets you store all the information data such as files and documents over the secured cloud with ease. the thing make GDrive different from other cloud provider is their security Architecture, it has multi-factor authentication system in place or even we can setup our own authentication system.

What is your favorite aspect of this product?

the favorite part of Google drive is they have made everything so simple, the user interface is so simple and minimilist. it has drag and drop functionality which is good and google drive is easily integrates with other google products.

What do you dislike most about this product?

No dislikes till now, in upcoming release they might introduce some new features as well which would be interesting to use. in terms of performance we have zero complaints from google drive.

What recommendations would you give to someone considering this product?

Highly recommended product from google. we have found no bugs and security concerns.

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Unique Features

Role: Finance
Industry: Banking
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2024

Fantastic product but could be more intuitive

Likeliness to Recommend

9 /10

Pros

Respectful
Altruistic
Performance Enhancing
Trustworthy

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Google Drive Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Mobility Support Software is optimized for mobile usage.

Access Control and Rights Management Ability to discretely control who can access the file.

Office Online Integration Provides cloud storage allowing file edits in the browser or mobile and saves back to file shares. Saves on licensing costs, and avoids costly migrations.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Large File Optimization Contains optimizations for transfers of large files.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Audit Trail View all previous activity including any recent edits and user access.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Prateek B.

Google Drive: A Crucial Element of daily life

Likeliness to Recommend

Pros

Rohit M.

Best Cloud Storage and backup platform by Google

Likeliness to Recommend

Pros

Fantastic product but could be more intuitive

Likeliness to Recommend

Pros

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1
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Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Access Control and Rights Management

Office Online Integration

Data Loss Prevention

Large File Optimization

Enterprise Grade Security Controls

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support