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Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

2275 Reviews Write a Review

Claim Software

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

Filter By

1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Access Control and Rights Management

Office Online Integration

Data Loss Prevention

Large File Optimization

Enterprise Grade Security Controls

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Business Value Created

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Arinda J.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Provides enough storage at a pricey cost

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

There is a lot of enough storage provided in the Google drive even if you are on a free version and as well what makes the tool more different is the enough security they provide and privacy for data.

What is your favorite aspect of this product?

I like the pricing of the software, it is pricey, the Google drive has also a mobile app which is compatible in every phone device which gives me access to my data anytime from any device as long as I am signed in with the right Google account.

What do you dislike most about this product?

The tools loads slower while you are uploading larger files and could work more faster when connected to WiFi, It does not sync well with my window files even when connected to the same internet

What recommendations would you give to someone considering this product?

I would recommend Google drive because it is easy to use and does not cost a lot of money to use yet it comes with enough storage and a lot of security

Pros

Helps Innovate
Reliable
Respectful
Includes Product Enhancements

Ashwin K.

Role: Sales Marketing
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Best Platform for Data Sharing and Storage

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive is reliable, robust and stable data storage platform which ensures user to use the services with utmost ease. This tool provides best user experience, data backup, service uptime, infrastructure and redundancy.

What is your favorite aspect of this product?

The best aspect of Google Drive is user experience it offers. This has so flexible, easy to use UI that even a novice user can use it without any hassle. It helps the user to store, find, navigate the files and folders without much hassle.

What do you dislike most about this product?

Sometimes Google drive fails to sync and becomes unreliable and says everything synced. However, when we check, there may some files goes missing. Other than this, Google drive built with amazing features and UI.

What recommendations would you give to someone considering this product?

Google Drive helps users to automatically backup their Gmail data, Andoind phone data with utmost ease. I can recommend Google Drive for data sharing, backup and storage anytime.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Kevin A.

Role: Sales Marketing
Industry: Media
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Google Drive will be easy to use for years to come

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

It is the standard. It's hard to beat the scale and usability within the software itself. It can be used across many platforms, devices, and countries which you can't beat!

What is your favorite aspect of this product?

The drag and drop feature is my favorite. I know its silly, but also knowing the estimated time remaining on uploading is extremely helpful!

What do you dislike most about this product?

I wish that it could use AI a little better. It feels like I still have to do many manual tasks still.

What recommendations would you give to someone considering this product?

It is free! The only reason to upgrade is if you need the other features, or storage increase. There's only a google account that you have to make, which I'd argue is the hardest part!

Pros

Helps Innovate
Reliable
Efficient Service
Caring

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Google Drive Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Mobility Support Software is optimized for mobile usage.

Access Control and Rights Management Ability to discretely control who can access the file.

Office Online Integration Provides cloud storage allowing file edits in the browser or mobile and saves back to file shares. Saves on licensing costs, and avoids costly migrations.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Large File Optimization Contains optimizations for transfers of large files.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Audit Trail View all previous activity including any recent edits and user access.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Arinda J.

Provides enough storage at a pricey cost

Likeliness to Recommend

Pros

Ashwin K.

Best Platform for Data Sharing and Storage

Likeliness to Recommend

Pros

Kevin A.

Google Drive will be easy to use for years to come

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Access Control and Rights Management

Office Online Integration

Data Loss Prevention

Large File Optimization

Enterprise Grade Security Controls

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support