Google Drive Logo
Google Drive Logo
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

86

Real-Time Synchronization

86

Drag and Drop User Interface

85

Mobility Support

84

Access Control and Rights Management

84

Office Online Integration

84

Data Loss Prevention

84

Large File Optimization

82

Enterprise Grade Security Controls

82

Audit Trail

82

3rd-Party Integrations

81

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Ease of Data Integration

84

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Availability and Quality of Training

80

Vendor Support

80

Google Drive Reviews

Shirisha D.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Effortless collaboration in the cloud

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

It provides a collaborative file sharing space, and seamless integration with Google workspace, cross deliver access and offline support

What is your favorite aspect of this product?

Multiple users can edit documents simultaneously with zero lag, version history ensures nothing is lost and we can restore old changes anytime

What do you dislike most about this product?

There is a quota confusion, no built in watermarking or DRM, limited advances admin control

What recommendations would you give to someone considering this product?

I would recommend enforcing sharing policies in admin console for organizational use

Pros

  • Continually Improving Product
  • Inspires Innovation
  • Client Friendly Policies
  • Fair

Chandrika S.

  • Role: Operations
  • Industry: Consulting
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Jun 2025

Nice and easy UI

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Ease of use

What is your favorite aspect of this product?

Nice UI and ease of use

What do you dislike most about this product?

Free Storage space

What recommendations would you give to someone considering this product?

Nice and should go for it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Abhishek A.

  • Role: Industry Specific Role
  • Industry: Electronics
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Simple and Powerful Cloud Storage with Easy Collab

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Google Drive stands out from other similar products because of its simplicity, cloud storage, and strong integration with Google Workspace tools like Docs, Sheets, and Gmail. It makes storing, sharing, and collaborating on files very easy. I like how multiple people can work on the same file at the same time in real-time, without needing to send updated versions back and forth. It’s also accessible from any device, which is helpful when working remotely or on the go. The search feature is fast and smart, and sharing permissions are easy to manage.

What is your favorite aspect of this product?

My favorite aspect of Google Drive is its real-time collaboration. I really like how multiple people can edit the same document at the same time without any confusion. It automatically saves changes, so there’s no worry about losing data. Also, it’s very easy to share files with just a link and manage who can view, comment, or edit. The integration with Google Docs, Sheets, and Slides makes it a complete and convenient tool for daily work.

What do you dislike most about this product?

What I dislike most about Google Drive is that it can become a bit messy if files and folders are not organized properly. Sometimes, it’s hard to find files when many people are sharing documents in a team. Also, if the internet connection is slow, opening and editing large files can take time. The storage limit on the free plan also fills up quickly, especially when storing large files like videos or high-resolution images.

What recommendations would you give to someone considering this product?

If you are considering Google Drive, I would recommend keeping your folders well organized from the beginning to avoid confusion later. Make use of the sharing settings carefully to control who can view or edit your files. Take advantage of real-time collaboration using Google Docs, Sheets, and Slides—it saves a lot of time. Also, keep track of your storage space if you’re on the free plan. It’s a great tool for both personal and team use, especially if you need access to your files from anywhere on any device.

Pros

  • Effective Service
  • Fair
  • Appreciates Incumbent Status
  • Security Protects

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