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Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

2279 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Access Control and Rights Management

Office Online Integration

Data Loss Prevention

Large File Optimization

Enterprise Grade Security Controls

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Business Value Created

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

BITTU K.

Role: C-Level
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2025

Simple, Fast, relaible and accesible to everyone

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

its widely available and everyone has it. This makes it unique.

What is your favorite aspect of this product?

Ease of sharing file and implementaion.

What do you dislike most about this product?

User interface for mobile can be improved.

What recommendations would you give to someone considering this product?

GO for it. Its trusted and its brand value is also good. And very easy to store, share and manage file.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

FAITH F.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2025

The Go-To Cloud Service, Poised for the Future

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

its seamless integration with the entire Google ecosystem, including Gmail, Google Docs, and Google Photos, all of which share the same free 15 GB of storage. Also its offering for powerful, real-time collaboration features that many competitors can't match.

What is your favorite aspect of this product?

My favorite part is how seamlessly it integrates with everything else I use. If I'm working in Gmail, a Google Doc, or even Google Photos, it all feels like one connected experience.

What do you dislike most about this product?

What I dislike most is the limited version control. For simple file sharing, it's fine, but when working on complex projects with a team, it can get messy really fast. I also wish there were more granular desktop sync options to better control what's stored locally.

What recommendations would you give to someone considering this product?

If you're already using any Google products from Gmail to an Android phone, Google Drive is a no-brainer. It's incredibly convenient how everything just works together, and the real-time collaboration is a huge plus. Just start with the free version, it's more than enough for most people to get a feel for how powerful and seamless it is.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Kiiza C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2025

Has more storage 15GB even to free users

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Has the most Powerful search powered by the Google’s AI that helps me to find files fast even by content inside documents.

What is your favorite aspect of this product?

Share files with anyone, set permissions, and co-edit in real time with ease and affordably cheaper

What do you dislike most about this product?

15 GB fills up quickly if you use Gmail and Photos heavily

What recommendations would you give to someone considering this product?

I would recommend the solution

Pros

Client's Interest First
Over Delivered
Helps Innovate
Continually Improving Product

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Google Drive Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Mobility Support Software is optimized for mobile usage.

Access Control and Rights Management Ability to discretely control who can access the file.

Office Online Integration Provides cloud storage allowing file edits in the browser or mobile and saves back to file shares. Saves on licensing costs, and avoids costly migrations.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Large File Optimization Contains optimizations for transfers of large files.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Audit Trail View all previous activity including any recent edits and user access.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

BITTU K.

Simple, Fast, relaible and accesible to everyone

Likeliness to Recommend

Pros

FAITH F.

The Go-To Cloud Service, Poised for the Future

Likeliness to Recommend

Pros

Kiiza C.

Has more storage 15GB even to free users

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Access Control and Rights Management

Office Online Integration

Data Loss Prevention

Large File Optimization

Enterprise Grade Security Controls

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support