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Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

2150 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

Filter By

1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Respectful
Helps Innovate

Feature Ratings

Average 84

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Office Online Integration

Mobility Support

Access Control and Rights Management

Data Loss Prevention

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Nabin S.

Role: Operations
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2022

Organization, search, and collaborative work 100%

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Google Drive presents a much easier, cleaner, and more user-friendly platform.

What is your favorite aspect of this product?

It's easy to use and integrates well with other applications.

What do you dislike most about this product?

Sometimes the search feature hangs or does not locate documents

What recommendations would you give to someone considering this product?

Google Drive is very suitable in cases where you need to share files, documents, and information with many people, for example with your team. On the other hand, you should avoid sharing sensitive data (passwords, customer information, etc..). The shared drives are managed by Google and of course, are available on the web. If an attacker could get in, your data would be compromised.

Pros

Helps Innovate
Reliable
Saves Time
Respectful

Ankit S.

Role: Information Technology
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Reliable and secure

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Reliable and secure

What is your favorite aspect of this product?

Usability and simplicity

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

Simplicity and Security

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Harry E.

Role: Public Sector
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

It's great for cloud file sharing and file manage

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive is a multipurpose program that you can use to save and store critical files (word documents, PDFs, spreadsheets), enabling you to access them from any location, at any time, on any device, and for as long as you have Internet access. You can also grant access to others, allowing them to "see only," "directly edit the contents of your files," or leave additional comments.

What is your favorite aspect of this product?

When working with clients or organizations that are outsourced, Google Drive is straightforward to use both internally and outside. Google Drive serves both my personal and business needs. My favorite feature is downloading the app and using my phone to access my Google Drive. I store a copy of everything on my Google Drive so I can access it anytime.

What do you dislike most about this product?

It takes a little effort to set up my collaborators with accounts because I need them to have access to my Gmail as well. Different drive versions have limitations that make it challenging to transfer specific files internally or with business partners. If you try to copy and move entire directories from the online app, it is challenging.

What recommendations would you give to someone considering this product?

Synchronization is possible with Google Drive's "Backup and Sync" feature. Google Drive is integrated perfectly. Multiple users can simultaneously edit and share the same document. The ability to search based on a file's kind (pictures, movies, pdfs, spreadsheets, presentations, etc.), creator (it might be something you own, someone else, etc.) or other criteria makes it incredibly simple.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Office Online Integration Provides cloud storage allowing file edits in the browser or mobile and saves back to file shares. Saves on licensing costs, and avoids costly migrations.

Mobility Support Software is optimized for mobile usage.

Access Control and Rights Management Ability to discretely control who can access the file.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

Audit Trail View all previous activity including any recent edits and user access.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Nabin S.

Organization, search, and collaborative work 100%

Likeliness to Recommend

Pros

Ankit S.

Reliable and secure

Likeliness to Recommend

Pros

Harry E.

It's great for cloud file sharing and file manage

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Office Online Integration

Mobility Support

Access Control and Rights Management

Data Loss Prevention

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support