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Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

2125 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Access Control and Rights Management

Office Online Integration

Data Loss Prevention

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Anis A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Our go-to tool for Ownership report sharing

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Great features with free plan, variety of apps in one place

What is your favorite aspect of this product?

Plan pricing, number of apps in same Ecosystem

What do you dislike most about this product?

Google Drive is great in general, Google Docs lack some features from the classic Word

What recommendations would you give to someone considering this product?

Extremely easy to use and intuitive, you will love the tools that come together

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Rajesh N.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2023

A simple UI and An easy Storage

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

It contains simple UI any can easily understood and it comes with free 15 gb storage which is so great

What is your favorite aspect of this product?

It provides Picture in picture for videos in google drive and it also enables user to categorize there files by providing files.

What do you dislike most about this product?

It takes more time to load a large file either it is a text file pdf or video file even though you have a High speed of internet

What recommendations would you give to someone considering this product?

The people who are looking for drive firstly know about your organization needs because it provides only 15 gb free storage So i think switching to cloud is the better option i think.

Pros

Trustworthy
Saves Time
Respectful
Efficient Service

Lauren S.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

I rely on GDrive every day and love it

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive stands out because of its seamless integration with the Google ecosystem, including Google Docs, Sheets, and Slides. This integration allows for effortless collaboration and sharing, with real-time editing and commenting features that are particularly beneficial for our team projects. It also comes with a lot of free storage space, and its user-friendly interface is accessible across multiple platforms, making it highly convenient for users with varying levels of technical expertise. I just love how robust yet simple it is.

What is your favorite aspect of this product?

The integration across all Google features/platforms by far. This integration simplifies collaboration, allowing multiple users to work on documents simultaneously, with changes updated in real time. We frequently edit docs and slides simultaneously, and Google is perfect for that. This feature is especially valuable for teams and individuals who require efficient, collaborative tools for their work or personal projects. Additionally, the ease of access across devices and the user-friendly interface add to its appeal for a broad range of users.

What do you dislike most about this product?

The only concerns I really have are around privacy and security. I have a Google Pixel phone so everything is really integrated across all my tools/decives. Given Google's extensive data collection across its services, I'm wary about the privacy of my documents and information stored on Google Drive, mostly because I access banking information and have photos of my daughter.

What recommendations would you give to someone considering this product?

Take full advantage of its integration with Google's ecosystem, especially if you're already using services like Gmail, Google Docs, Sheets, and Slides. It will simplify file sharing and collaboration, which is great for teams of all sizes. Secondly, be mindful of privacy and data security. Review and adjust your privacy settings and be aware of how your data is managed. For businesses or sensitive projects, consider the additional security features Google offers.

Pros

Reliable
Enables Productivity
Includes Product Enhancements
Helps Innovate

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Mobility Support Software is optimized for mobile usage.

Access Control and Rights Management Ability to discretely control who can access the file.

Office Online Integration Provides cloud storage allowing file edits in the browser or mobile and saves back to file shares. Saves on licensing costs, and avoids costly migrations.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

Audit Trail View all previous activity including any recent edits and user access.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Anis A.

Our go-to tool for Ownership report sharing

Likeliness to Recommend

Pros

Rajesh N.

A simple UI and An easy Storage

Likeliness to Recommend

Pros

Lauren S.

I rely on GDrive every day and love it

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Access Control and Rights Management

Office Online Integration

Data Loss Prevention

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support