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Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

2125 Reviews Write a Review

Claim Software

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

Filter By

1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Access Control and Rights Management

Office Online Integration

Data Loss Prevention

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Kori H.

Role: Information Technology
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2023

Great collaborative asset with less control

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

The integration with 3rd party applications and the ease of use.

What is your favorite aspect of this product?

The collaboration tools the product provides and the cloud storage.

What do you dislike most about this product?

Security features could be enhanced and concerns with the data collection practices.

What recommendations would you give to someone considering this product?

Figure out what benefits that Google Drive can bring to your organization and how you would go about implementing and training users on this product.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Cons

Less Generous
Leverages Incumbent Status
Slower Product Innovation

Evan C.

Role: Industry Specific Role
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Easy to Use, Highly Accessible

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google Drive is a part of every Google account, which a lot of people use, which can make sharing files very simple, even larger files.

What is your favorite aspect of this product?

How easy it is to use, wherever I need to. I like being able to make some files available offline on my phone for reference when I am away from a computer and know I will or may need certain files.

What do you dislike most about this product?

As a big Google user, a lot of my files push the limits of Google Drive's free cloud storage. It's a pain, but somewhat self-imposed. Purchasing the expanded storage makes things a lot easier for file management.

What recommendations would you give to someone considering this product?

It's easy to use and many people familiar with file sharing and cloud storage will know about Drive and how to use it.

Pros

Efficient Service
Continually Improving Product
Reliable
Performance Enhancing

Cons

Charges for Enhancements
Leverages Incumbent Status

Poonam J.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Google Drive Review

Likeliness to Recommend

8 /10

What is your favorite aspect of this product?

My favourite aspect of Google Drive has to be the effortless collaboration. Being able to work on documents simultaneously with others in real time has made group projects and teamwork so much smoother. It eliminates the hassle of sending multiple versions back and forth and ensures that everyone is on the same page. The fact that it seamlessly integrates with other Google services like Docs and Sheets is a huge plus for me. It just streamlines everything and makes my work or projects more efficient.

What do you dislike most about this product?

One of the things that I find somewhat frustrating about Google Drive is its handling of large files, especially when it comes to uploading or downloading them. The process can sometimes be slower than I would like, especially if I am dealing with a large files or a high resolution image. It would be great if the speed could be improved to make the overall experience more seamless, particularly when working with large files.

What recommendations would you give to someone considering this product?

I would highly recommend it, especially if collaboration and seamless integration are priorities for you.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Mobility Support Software is optimized for mobile usage.

Access Control and Rights Management Ability to discretely control who can access the file.

Office Online Integration Provides cloud storage allowing file edits in the browser or mobile and saves back to file shares. Saves on licensing costs, and avoids costly migrations.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

Audit Trail View all previous activity including any recent edits and user access.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Kori H.

Great collaborative asset with less control

Likeliness to Recommend

Pros

Cons

Evan C.

Easy to Use, Highly Accessible

Likeliness to Recommend

Pros

Cons

Poonam J.

Google Drive Review

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Access Control and Rights Management

Office Online Integration

Data Loss Prevention

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support