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Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

2325 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2026 Emotional Footprint Champion

Latest Award, 2026

Service Experience
Product Impact

Latest Award, 2026

1 Top Rated Capabilities

3 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Respectful
Enables Productivity
Saves Time

Feature Ratings

Average 84

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Office Online Integration

Mobility Support

Access Control and Rights Management

Data Loss Prevention

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Riya V.

Role: Student Academic
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

good for students

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Google Drive is accessible across various devices and platforms, including web browsers, desktop computers (via Google Drive Sync), and mobile devices (via dedicated apps for Android and iOS). This ensures users can access their files whenever and wherever they need them.

What is your favorite aspect of this product?

I also appreciate how Google Drive integrates with other Google services like Docs, Sheets, and Slides, providing a cohesive ecosystem for productivity and collaboration.

What do you dislike most about this product?

While Google Drive provides generous cloud storage, users may encounter limitations when dealing with large files, particularly if they exceed the storage capacity or encounter upload/download restrictions.

What recommendations would you give to someone considering this product?

Take advantage of Google Drive's powerful collaboration tools, such as real-time editing, commenting, and version history tracking.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Unique Features

Sandy C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Easy to use !

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive stands out for its seamless integration with other Google Workspace apps, generous storage capacity, and collaborative editing features, making it a top choice for cloud storage and document management.

What is your favorite aspect of this product?

My favorite aspect of Google Drive is its simplicity and ease of use, allowing for effortless file storage, organization, and sharing across devices and collaborators.

What do you dislike most about this product?

The aspect I dislike most about Google Drive is its occasional syncing issues, which can result in delays or errors when accessing or updating files across different devices.

What recommendations would you give to someone considering this product?

Optimise collaboration with Google Drive's sharing features and maintain organization for efficient file management.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Aman S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Fullest-featured and most generous cloud storage

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive provides a high level of service uptime, ensuring that files and data stored in the cloud are accessible at all times.

What is your favorite aspect of this product?

Its ability to collaborate with others on documents, spreadsheets, presentations and drawings.

What do you dislike most about this product?

The default 15 GB storage space :)

What recommendations would you give to someone considering this product?

No second thoughts when it comes to storage

Pros

Enables Productivity
Trustworthy
Efficient Service
Effective Service

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Google Drive Ratings

91 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Office Online Integration Provides cloud storage allowing file edits in the browser or mobile and saves back to file shares. Saves on licensing costs, and avoids costly migrations.

Mobility Support Software is optimized for mobile usage.

Access Control and Rights Management Ability to discretely control who can access the file.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

Audit Trail View all previous activity including any recent edits and user access.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Riya V.

good for students

Likeliness to Recommend

Pros

Sandy C.

Easy to use !

Likeliness to Recommend

Pros

Aman S.

Fullest-featured and most generous cloud storage

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Office Online Integration

Mobility Support

Access Control and Rights Management

Data Loss Prevention

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support