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Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

2325 Reviews Write a Review

Claim Software

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2026 Emotional Footprint Champion

Latest Award, 2026

Service Experience
Product Impact

Latest Award, 2026

1 Top Rated Capabilities

3 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Respectful
Enables Productivity
Saves Time

Feature Ratings

Average 84

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Office Online Integration

Mobility Support

Access Control and Rights Management

Data Loss Prevention

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

NAVEEN K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

The Ultimate storage space for the data.

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Differentiates Google Drive from other similar products that it providing free storage up to 15 GB and integration with google workspace.

What is your favorite aspect of this product?

My favorite aspect that being able to edit and collaborate on files directly in drive without needing to switch between programs is a huge time saver and simplifies workflows.

What do you dislike most about this product?

My only dislike that limited free storage 15GB can fill up quickly, especially for users with a lot of photos or videos.

What recommendations would you give to someone considering this product?

Google drive is the best product in the market with wide range of features.

Pros

Helps Innovate
Continually Improving Product
Client's Interest First
Includes Product Enhancements

Gowtham S.

Role: Information Technology
Industry: Communications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2024

A one point solution for all storage issues.

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Reputation of the product and its technical support team to help.

What is your favorite aspect of this product?

It creats trust among our clients and easy to on-board new people into it.

What do you dislike most about this product?

sync issue with the tool when we do multi-point edits. and no proper log trail to backtrack any issue.

What recommendations would you give to someone considering this product?

you can blindly choose GD for your storage probles. no security or privacy issues. Brand reputation says it all.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sulaiman D.

Role: C-Level
Industry: Not for Profit
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2024

Google drive keeps my files safe

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google drive is completely free to use, upgrading is when you have more files to keep on the cloud that are more than 15GB and pricing still is not hiked like other cloud tools

What is your favorite aspect of this product?

I like the user interface, pricing and security provided by this tool where you can zip files and protect them with a password before sharing with team or friends and family

What do you dislike most about this product?

You need to have a Google account to use this feature and you cannot use it independently without a Google account where if you are blocked from Google account or if you forget your Google account, you cannot as well access your files. I wish it was a separate module of the software

What recommendations would you give to someone considering this product?

YES, I would recommend Google drive because it can be used freely and in any device

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Google Drive Ratings

91 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Office Online Integration Provides cloud storage allowing file edits in the browser or mobile and saves back to file shares. Saves on licensing costs, and avoids costly migrations.

Mobility Support Software is optimized for mobile usage.

Access Control and Rights Management Ability to discretely control who can access the file.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

Audit Trail View all previous activity including any recent edits and user access.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

NAVEEN K.

The Ultimate storage space for the data.

Likeliness to Recommend

Pros

Gowtham S.

A one point solution for all storage issues.

Likeliness to Recommend

Pros

Sulaiman D.

Google drive keeps my files safe

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Office Online Integration

Mobility Support

Access Control and Rights Management

Data Loss Prevention

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support