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Google

Google Cloud

Composite Score

8.9 /10

CX Score

9.2 /10

776 Reviews Write a Review

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What is Google Cloud?

Google Cloud provides the building blocks so you can quickly develop everything from simple websites to complex applications. Explore how you can make Google Cloud work for you.

Analyst Research

Company Details

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Awards & Recognition

Google Cloud won the following awards in the Cloud Infrastructure as a Service category

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2026 Emotional Footprint Champion

Latest Award, 2026

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2026

2026 Data Quadrant Champion

2026

3 Top Rated Capabilities

5 Top Rated Features

2026

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2025 Data Quadrant Champion

2025

6 Top Rated Capabilities

6 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience

2024

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

10 Top Rated Features

2023

Google Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Cloud?

1% Negative

4% Neutral

95% Positive

Pros

Helps Innovate
Enables Productivity
Respectful
Reliable

Feature Ratings

Average 83

Access Management

Cloud Backup

Load Balancing

Multiple Region Support

Data Migration

Cloud Integration

Automated Deployment

Capacity Management

Workflow Management

Workload Migration

Analytics and Reporting

Vendor Capability Ratings

Average 82

Business Value Created

Breadth of Features

Ease of Data Integration

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Also Featured in...

Cloud Management

Score 8.8

View Google Cloud in this category (opens in a new tab)

Google Cloud Reviews

Role: Information Technology
Industry: Not for Profit
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Aug 2024

Great for small business or entry level solutions

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Cons

Vendor Friendly Policies
Vendor's Interest First

John F.

Role: Operations
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

A must have tool for modern businesses

Likeliness to Recommend

10 /10

What differentiates Google Cloud from other similar products?

Google Cloud suits across all businesses and even to freelancers and this is a crucial tool in growing their workflow and working efficiently.

What is your favorite aspect of this product?

Google Cloud helps us in document storage and this helps us in securing and keeping our data and files safely at all times. Helps streamline our workflow by offering us secure work-spaces where our employees are able to express themselves and work efficiently. Customer support is available and willing to help all users in using the platform in an efficient manner at all times.

What do you dislike most about this product?

It has been accurate and we've not had any problems in using it thus improve our workflow and grow our business.

What recommendations would you give to someone considering this product?

Google Cloud is a modern platform that every business must acquire in order to work efficiently and ensure their organization is adept and working to the best of its ability.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Biotechnology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jul 2024

Wonderful experience

Likeliness to Recommend

10 /10

Pros

Performance Enhancing
Unique Features
Generous Negotitation
Security Protects

Google Cloud

What is Google Cloud?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

Google Cloud Ratings

90 Likeliness to Recommend

98 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Access Management Includes social sign-on, external authorization, and fraud detection.

Cloud Backup Includes backup schedules, encryption algorithms, and data support.

Load Balancing Allows distribution of workloads across multiple computing resources.

Multiple Region Support Customers can easily move their services into another one of our data centers for simplified and fast multi-region availability.

Data Migration The ability to select and extract data from one storage system to another

Cloud Integration Includes real-time data integration, APIs, and data quality.

Automated Deployment Clouds can be deployed on-demand and are ready to use in under one minute.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Workload Migration Ability to move servers and resources from one platform to another

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Cloud Management

Google Cloud Reviews

Great for small business or entry level solutions

Likeliness to Recommend

Pros

Cons

John F.

A must have tool for modern businesses

Likeliness to Recommend

Pros

Wonderful experience

Likeliness to Recommend

Pros

Most Popular Google Cloud Comparisons

Amazon EC2

Microsoft Azure Virtual Machines

Oracle Cloud Infrastructure

DigitalOcean

IBM Cloud Bare Metal

Alibaba Cloud

1
Since last award

Feature Ratings

Access Management

Cloud Backup

Load Balancing

Multiple Region Support

Data Migration

Cloud Integration

Automated Deployment

Capacity Management

Workflow Management

Workload Migration

Analytics and Reporting

Vendor Capability Ratings

Business Value Created

Breadth of Features

Ease of Data Integration

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support