Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Chat
8.8 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

2% Negative
3% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Efficient Service
  • Caring

Feature Ratings

Average 81

Instant Messaging

86

Voice and Video Collaboration

84

Notifications

83

Search

82

File Sharing Collaboration

82

Document Collaboration

80

Integration With Productivity Tools

80

Granular Access Management

80

Cross Platform Support

79

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Usability and Intuitiveness

83

Business Value Created

82

Ease of IT Administration

81

Quality of Features

80

Ease of Data Integration

80

Availability and Quality of Training

80

Ease of Customization

80

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Vendor Support

78

Google Chat Reviews

Alejandro Enrique M.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

the tool with the greatest projection today

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

The most radical difference is its intimate integration with Google applications such as Calendar, which at the enterprise level provides the ease of scheduling meetings, with notifications arriving instantly to the recipients. On the other hand and supported in the collaboration of files is the integration with Google Drive being the repository of these files for quick access and from anywhere by the team.

What is your favorite aspect of this product?

The tool has a high degree of intuitiveness allowing the creation of group video calls in a fast way, the access, the aggregation of members and even the blocking of these are also functions that facilitate the work of those who sponsor as administrators of such meetings; Google Chat is ideal to maintain continuous communication between the members of the work team and Staff because thanks to its multiplatform operation allows uninterrupted communication between different devices with different operating systems.

What do you dislike most about this product?

The most relevant and even notorious aspect is the quality of the video and the details presented in it, in some wirelessly connected devices the stabilization of the video is done with a considerable delay due to variations in the bandwidth of the connection present, it would be an aspect to be improved by the tool.

What recommendations would you give to someone considering this product?

Google chat is not only a common tool, it has a variety of functions that fit the needs of an organization, its group chats allow you to keep the thread of the conversation which is very helpful at times when you need to extract relevant information, additionally and dealing with private topics allows the creation of secret chats ensuring total confidentiality required for those topics.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Santanu Kumar D.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

A great Chat and Collaboration platform by Google

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

What makes Google Chat different from other offerings is the integration with G Suite and google products such as Calendar, Drive, Keep Note, Google Meet and so on. It also enables teams of different sizes to chat and collaborate by creating Groups and Spaces.

What is your favorite aspect of this product?

The favourite aspect of Google Chat is the smart AI based replies to conversations. It makes life a lot easier by automatically understanding the context of the discussion and by suggesting replies for the same.

What do you dislike most about this product?

Although Google Chat has a lot of features to it, there are some things to improve as well. Such as the integration with third party tools and platform which are not part of Google eco system, which is somewhat limited as of now. And also Google Chat is not much customizable like some other chat offerings which are out there.

What recommendations would you give to someone considering this product?

Google Chat is a very good choice for the customers who are already utilizing G Suite and all its products. The integration with google products is something which will make your chat, collaboration and conversions much more effective and fun, which in turns will add value to your organisation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Nsese D.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

An efficient and secure communication Platform.

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

Google Chat is a chat application developed by Google that is designed to make communication easier for users. It offers features that are not available with other similar products, such as the ability to create group chats, share files, and access Google’s suite of apps and services. Google Chat allows users to access their chats across multiple devices, making it easy to stay connected no matter where they are.

What is your favorite aspect of this product?

My favorite aspect of Google Chat is its ability to keep me connected with my friends and family. With its easy-to-use messaging and video chat features, I can stay in touch with loved ones no matter where I am in the world. I can also easily share photos, documents, and other files with the people I'm chatting with.

What do you dislike most about this product?

I dislike the fact that Google Chat does not have a lot of features compared to other messaging services. For example, it does not have the ability to send GIFs, stickers, or other media. Also, it does not allow for group video calls, making it difficult to communicate with multiple people at once.

What recommendations would you give to someone considering this product?

For those considering using Google Chat for communication, I would highly recommend it. It is a great tool for staying connected with friends, family, and colleagues. With Google Chat, you can easily create group conversations and video calls, as well as share files, photos, and links. It also allows you to customize your notifications, so you can stay up to date with the conversations that matter most to you.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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