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Google

Google Authenticator

Composite Score

8.9 /10

CX Score

9.3 /10

304 Reviews Write a Review

Claim Software

What is Google Authenticator?

Google Authenticator is a software-based authenticator made by Google that uses a 2-Step Verification (also known as two-factor authentication) thereby adding an extra layer of security to your account. You sign in with something you know (your password) and something you have (a code sent to your phone).

Company Details

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Awards & Recognition

Google Authenticator won the following awards in the Multi-Factor Authentication category

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2026 Data Quadrant Champion

Latest Award, 2026

9 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2026

Google Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Authenticator?

2% Negative

2% Neutral

96% Positive

Pros

Reliable
Trustworthy
Efficient Service
Effective Service

Feature Ratings

Average 82

Multi-Device Protection

OTP Authentication

Email Authentication

Soft Token Authentication

Biometrics Authentication

Authentication Assurance Level (AAL)

Role-Based Multi-Factor Authentication

Phishing Resistance MFA

Adaptive Authentication (Risk-based)

Browser Push Notifications

Role and User Management

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Google Authenticator Reviews

Kareem O.

Role: Finance
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Easy to implement

Likeliness to Recommend

7 /10

What differentiates Google Authenticator from other similar products?

Google Authenticator focuses on delivering a straightforward, no-frills 2FA solution. It provides essential functionality without additional features that could complicate the user experience, making it easy to set up and use.

What is your favorite aspect of this product?

Google Authenticator provides a clear, no-frills approach to two-factor authentication (2FA). It focuses on doing one thing well—generating time-based one-time passwords (TOTPs)—without unnecessary complexity or additional features. This simplicity makes it easy for users to set up and use.

What do you dislike most about this product?

Manual Backup and Recovery: Google Authenticator does not offer built-in cloud backup or sync capabilities. This means if you lose access to your phone or need to switch devices, you may have to manually reconfigure 2FA settings for each account. This can be time-consuming and stressful, especially if you have many accounts

What recommendations would you give to someone considering this product?

For accounts that offer backup codes as part of the 2FA setup, store these codes in a secure location. Backup codes can be a lifesaver if you lose access to your phone or need to recover your account.

Pros

Continually Improving Product
Unique Features
Caring
Client Friendly Policies

CA Siddhant B.

Role: C-Level
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Amazing cross platform authenticator app

Likeliness to Recommend

10 /10

What differentiates Google Authenticator from other similar products?

Ease of use and cross platform functionality

What is your favorite aspect of this product?

Easy integration across different OS

What do you dislike most about this product?

Doesn’t play well with iOS

What recommendations would you give to someone considering this product?

Go for it!

Pros

Reliable
Effective Service
Saves Time
Includes Product Enhancements

Lokesh P.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Amazing product! Blazing fast

Likeliness to Recommend

8 /10

What differentiates Google Authenticator from other similar products?

It’s pretty fast to generate the code and refreshes quickly.

What is your favorite aspect of this product?

Eliminates the need of OTPs on mobile phone

What do you dislike most about this product?

I sometimes face problems when I try to sign in

What recommendations would you give to someone considering this product?

Improve UI

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Unique Features

Cons

Security Frustrates
Less Respectful
Vendor's Interest First

Google Authenticator

What is Google Authenticator?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

Google Authenticator Ratings

91 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Google Authenticator?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Email Authentication Ability to send a verification link or code via email.

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Authentication Assurance Level (AAL) Ability to indicate and measure the assurance strength

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Phishing Resistance MFA Ability to implement authentication methods that can withstand phishing attacks

Adaptive Authentication (Risk-based) It accounts real-time context and behaviour such as location, time stamps, device, and connection type

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Role and User Management Enable different levels of access and permissions based on role.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Authenticator Reviews

Kareem O.

Easy to implement

Likeliness to Recommend

Pros

CA Siddhant B.

Amazing cross platform authenticator app

Likeliness to Recommend

Pros

Lokesh P.

Amazing product! Blazing fast

Likeliness to Recommend

Pros

Cons

Most Popular Google Authenticator Comparisons

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RSA SecurID

JumpCloud

Feature Ratings

Multi-Device Protection

OTP Authentication

Email Authentication

Soft Token Authentication

Biometrics Authentication

Authentication Assurance Level (AAL)

Role-Based Multi-Factor Authentication

Phishing Resistance MFA

Adaptive Authentication (Risk-based)

Browser Push Notifications

Role and User Management

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support