Glassbox Customer Reviews 2026 | Digital Analytics

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Glassbox

Composite Score

7.1 /10

CX Score

7.2 /10

13 Reviews Write a Review

Claim Software

What is Glassbox?

Glassbox empowers organizations to create frictionless digital journeys for their customers. Our digital experience analytics platform works in real time, across mobile apps and websites, to accelerate customer loyalty and business growth.

Company Details

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Glassbox Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

96 Likeliness to Recommend

62 Plan to Renew

94 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Glassbox?

31% Negative

7% Neutral

62% Positive

Pros

Friendly Negotiation
Security Protects
Helps Innovate
Inspires Innovation

Feature Ratings

Average 67

Privacy, Security, and Regulatory Compliance

Website Analytics

Product Analytics

Session Replay

Marketing Analytics

Cross-Channel Engagement Analytics

Predictive Analytics

Governed Access & Security

3rd-Party Integrations

Customer Journey Modelling

Audience Segmentation

Vendor Capability Ratings

Average 67

Usability and Intuitiveness

Quality of Features

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Business Value Created

Ease of Implementation

Ease of Data Integration

Breadth of Features

Glassbox Reviews

Kishor S.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2026

Reliable Security Software with Good Visibility.

Likeliness to Recommend

10 /10

What differentiates Glassbox from other similar products?

It offers better visibility and control compared to many other security tools.

What is your favorite aspect of this product?

The software is easy to use and provides clear real time monitoring. Alerts are timely and helpful for tracking issues.

What do you dislike most about this product?

Initial setup and learning can take some time for new users.

What recommendations would you give to someone considering this product?

I would recommend it to teams looking for dependable security monitoring.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Chandan Y.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2026

A tool that prioritizes user experience over word.

Likeliness to Recommend

10 /10

What differentiates Glassbox from other similar products?

Reveals the entire experience by showing the complete session. From a documentation perspective it makes it easy to understand at which step the user is getting confused.

What is your favorite aspect of this product?

Watching the screen recordings made it easier to decide where and how to write the help content.

What do you dislike most about this product?

It is crucial to set up privacy masking correctly otherwise sensitive information might be displayed.

What recommendations would you give to someone considering this product?

This tool has saved documentation from relying solely on assumptions and feedback. Now guides and knowledge bases can be improved based on actual user behavior.

Pros

Helps Innovate
Continually Improving Product
Reliable
Unique Features

Cons

Less Generous
Less Transparent
Wastes Time

Altaf K.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2026

Reveals the real reasons behind sales drops.

Likeliness to Recommend

10 /10

What differentiates Glassbox from other similar products?

Where a customer dropped off but also what they experienced before leaving. Session replays make bottlenecks in the sales funnel clearly visible eliminating guesswork.

What is your favorite aspect of this product?

Customer behavior can be understood from a single perspective across both web and mobile platforms.

What do you dislike most about this product?

The volume of data increases significantly with high traffic requiring a plan to manage it.

What recommendations would you give to someone considering this product?

Weak points in the product experience can now be fixed even before sales conversations begin.

Pros

Helps Innovate
Enables Productivity
Effective Service
Inspires Innovation

Cons

Less Performance Enhancing
Less Generous

Glassbox

What is Glassbox?

Company Details

Need Assistance?

Glassbox Ratings

96 Likeliness to Recommend

62 Plan to Renew

94 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love Glassbox?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Privacy, Security, and Regulatory Compliance The vendor meets consumer privacy laws for the specific location (GDPR and CCPA), provides security, and complies with all other regulatory requirements.

Website Analytics Tracks page views, sessions, user flows, and website-specific KPIs.

Product Analytics Measures usage of specific features, adoption, retention, and engagement with a product.

Session Replay Session replay with heatmaps or clickstream visualizations to diagnose issues, identify trends, or improve UX.

Marketing Analytics Tracks campaign performance, attribution, and marketing ROI.

Cross-Channel Engagement Analytics Track and optimize user engagement and user flows across marketing campaigns and mobile apps by measuring ROI, retention, churn, and in-app behaviour.

Predictive Analytics Use machine learning to surface predictive insights and detect anomalies at scale, and provide data to make better decisions.

Governed Access & Security Apply role-based controls and governance to manage data access and integrity.

3rd-Party Integrations Integrates with a CDP or data layer to unify data from multiple systems for analysis and activation.

Customer Journey Modelling The ability to effectively model and display customer behaviors or journeys through multiple channels and touchpoints.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Glassbox Reviews

Kishor S.

Reliable Security Software with Good Visibility.

Likeliness to Recommend

Pros

Chandan Y.

A tool that prioritizes user experience over word.

Likeliness to Recommend

Pros

Cons

Altaf K.

Reveals the real reasons behind sales drops.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Privacy, Security, and Regulatory Compliance

Website Analytics

Product Analytics

Session Replay

Marketing Analytics

Cross-Channel Engagement Analytics

Predictive Analytics

Governed Access & Security

3rd-Party Integrations

Customer Journey Modelling

Audience Segmentation

Vendor Capability Ratings

Usability and Intuitiveness

Quality of Features

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Business Value Created

Ease of Implementation

Ease of Data Integration

Breadth of Features