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FPT Smart Cloud Company Limited

FPT.AI

Composite Score

8.2 /10

CX Score

8.5 /10

26 Reviews Write a Review

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What is FPT.AI?

FPT.AI offers a comprehensive Conversational AI platform to build and deploy omni-channel virtual assistants in multiple languages (Indonesian, English, Vietnamese, Japanese), tailored to any business to amplify productivity and optimize operating costs. Trusted by global enterprises, FPT.AI has enabled 3200+ virtual assistants across various messaging & voice channels.

Company Details

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Awards & Recognition

FPT.AI won the following awards in the Conversational AI category

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10 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2026

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2025 Data Quadrant Champion

2025

11 Top Rated Capabilities

8 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

8 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

FPT.AI Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FPT.AI.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FPT.AI?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 89

Retrieval augmented generation

100

Artificial Intelligence Engine

Other Integrations

Workflow Processing

Natural Language Processing

Learning and Adaptability

Leads Generation

Intent Extraction

Personalized Service

Generative AI

Translation

Vendor Capability Ratings

Average 88

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of Customization

Business Value Created

Product Strategy and Rate of Improvement

FPT.AI Reviews

Trang B.

Role: Sales Marketing
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Easy to use

Likeliness to Recommend

10 /10

What differentiates FPT.AI from other similar products?

Easy to use for Vietnamese customer

What is your favorite aspect of this product?

Language, easy to setup script, input sample

What do you dislike most about this product?

not optimized for complicated script

What recommendations would you give to someone considering this product?

Should try

Pros

Trustworthy
Efficient Service
Respectful
Fair

Cons

Vendor Friendly Policies
Vendor's Interest First

Role: Operations
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jul 2023

Market-leading bot Virtual assistant is helpful

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Role: Information Technology
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jun 2023

Easy to use

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

FPT.AI

What is FPT.AI?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

FPT.AI Ratings

92 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love FPT.AI?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Retrieval augmented generation Retrieve historical knowledge/accounts and use database to query data.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Other Integrations Ability to synchronize with other chat options and ITSM tools

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Intent Extraction Ability to extract the actions that user has performed

Personalized Service In conjunction with CRM/ITSM integration or browser cookies, the assistant can be configured to deliver a more personalized service to the client.

Generative AI Ability to use Gen AI to enhance the conversation

Translation Supports automatic translate to multiple languages.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

FPT.AI Reviews

Trang B.

Easy to use

Likeliness to Recommend

Pros

Cons

Market-leading bot Virtual assistant is helpful

Likeliness to Recommend

Pros

Easy to use

Likeliness to Recommend

Pros

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Qualified PiperX

1
Since last award

Feature Ratings

Retrieval augmented generation

Artificial Intelligence Engine

Other Integrations

Workflow Processing

Natural Language Processing

Learning and Adaptability

Leads Generation

Intent Extraction

Personalized Service

Generative AI

Translation

Vendor Capability Ratings

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of Customization

Business Value Created

Product Strategy and Rate of Improvement