What is FPT.AI?
FPT.AI offers a comprehensive Conversational AI platform to build and deploy omni-channel virtual assistants in multiple languages (Indonesian, English, Vietnamese, Japanese), tailored to any business to amplify productivity and optimize operating costs. Trusted by global enterprises, FPT.AI has enabled 3200+ virtual assistants across various messaging & voice channels.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
100 Plan to Renew
91 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FPT.AI?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Artificial Intelligence Engine
Workflow Processing
Leads Generation
Personalized Service
Natural Language Processing
Learning and Adaptability
Other Integrations
Intent Extraction
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
Business Value Created
Ease of Customization
Quality of Features
Product Strategy and Rate of Improvement
Breadth of Features
FPT.AI Reviews
Tran T.
- Role: Operations
- Industry: Banking
- Involvement: End User of Application
Submitted Jul 2023
Fantastic product!
Likeliness to Recommend
What differentiates FPT.AI from other similar products?
-service quality; -professional consulting team; -easy to use
What is your favorite aspect of this product?
supportive team
What do you dislike most about this product?
Nothing to share
What recommendations would you give to someone considering this product?
A must-have for business
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Trang B.
- Role: Sales Marketing
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Jul 2023
Easy to use
Likeliness to Recommend
What differentiates FPT.AI from other similar products?
Easy to use for Vietnamese customer
What is your favorite aspect of this product?
Language, easy to setup script, input sample
What do you dislike most about this product?
not optimized for complicated script
What recommendations would you give to someone considering this product?
Should try
Pros
- Trustworthy
- Efficient Service
- Respectful
- Fair
Cons
- Vendor Friendly Policies
- Vendor's Interest First
- Role: Operations
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Jul 2023
Market-leading bot Virtual assistant is helpful
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity