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Five9

Five9 Intelligent Cloud Contact Center

8.4 / 10

Category

What is Five9 Intelligent Cloud Contact Center?

Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.

Company Details


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Awards & Recognition

Five9 Intelligent Cloud Contact Center won the following awards in the Contact Center as a Service category

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Five9 Intelligent Cloud Contact Center Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Five9 Intelligent Cloud Contact Center.

87 Likeliness to Recommend

93 Plan to Renew

80 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Five9 Intelligent Cloud Contact Center?

5% Negative
13% Neutral
82% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Generous Negotitation
  • Reliable

Feature Ratings

Average 83

Knowledge Management

86

Ticket Management

86

Call Recording

85

Contact Center Analytics

84

Screen Prompts

84

Contact Center Compliance Management

83

Skills Based Routing

83

Multi Channel Queue Management

82

Call Scripting and Call Flow Management

81

Workforce Management

81

Multi Channel Intake Integration

77

Vendor Capability Ratings

Average 80

Breadth of Features

82

Ease of IT Administration

81

Business Value Created

81

Ease of Customization

80

Quality of Features

80

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Availability and Quality of Training

79

Ease of Data Integration

78

Product Strategy and Rate of Improvement

77

Five9 Intelligent Cloud Contact Center Reviews

Norbert S.

  • Role: Sales Marketing
  • Industry: Electronics
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Budget-friendly and a smart choice

Likeliness to Recommend

100

What differentiates Five9 Intelligent Cloud Contact Center from other similar products?

We got the richest set of capabilities built from the ground up and we are certain we are operating with maximum reliability, flexibility and control. The real-time dashboards of Five9 Contact Center shows key metrics like call queue statistics, average wait time and agent status

What is your favorite aspect of this product?

The automatic outbound caller ID feature ensures that our agenys call our foreign-based clients from a local phone number. Pre-defined templates for reports are available and it clearly shows our current performance dashboard

What do you dislike most about this product?

The ability to label each call with a self-made tag. This can allow us to sort calls into categories and quickly identify what type of call it is so that we direct it to the right agent immediately

What recommendations would you give to someone considering this product?

Five9 built a strong server infrastructure so your call can be as smooth as possible, without any interruption or unexpected drops. If you use Five9 Contact Center, staying organized will be easy if your agents have a lot going on

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Riley A.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Incomparably powerful features

Likeliness to Recommend

100

What differentiates Five9 Intelligent Cloud Contact Center from other similar products?

Five9 Intelligent Contact Center does a great job of keeping everything simple by letting customers efficiently use the platform and easily get in touch with our brand m

What is your favorite aspect of this product?

Five9 Intelligent Contact Center features a speech-enabled IVR that allows customers to use their voice to navigate through the solution and get more information about their call

What do you dislike most about this product?

Better analytics features that will help us detect weak points in our customers contact center and the challenges they are facing while using the solution, and use the data provided to improve it gradually

What recommendations would you give to someone considering this product?

Five9 Intelligent Contact Center is an excellent option for businesses looking for a call center software that provides a lot value. This software comes with unique features that will empower customer support teams

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

GAURAV K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Nice product features

Likeliness to Recommend

67

What differentiates Five9 Intelligent Cloud Contact Center from other similar products?

Nice product features and competitive service

What is your favorite aspect of this product?

Integrations with support

What do you dislike most about this product?

Not applicable, Post service support.

What recommendations would you give to someone considering this product?

Nice product and service

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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