What differentiates Five9 Intelligent Cloud Contact Center from other similar products?

They charge a very expensive setup fee, which many providers do not do.

What is your favorite aspect of this product?

The main thing I like about Five9 is how easy to use the dashboard was, it didn't take me long to get used to the platform.

What do you dislike most about this product?

As a technology company, everything we want is to make life easy and automate as much as possible. This software did not feel as 'cloud-based' as I like, and it did not feel like a nice platform to use, purely from a personal perspective.

What recommendations would you give to someone considering this product?

Bear in mind how expensive the setup costs are.

What differentiates Five9 Intelligent Cloud Contact Center from other similar products?

Five9 is the complete software for any BPO company that offers inbound and outbound calls for clients. What makes Five9 better than other software is that its gives the option for agents/user to record personalized greeting for incoming calls or even voicemail. It also have a phonebook option which stores company contact numbers.

What is your favorite aspect of this product?

I like that Five9 is easy to use and has a friendly user interface. I like that the callers information that pops up on the screen for an incoming call which makes the call flow runs smoothly. I liked that the contacts for other associated teams were set up and the status was visible, making it easier to connect with other colleagues. I like that agents can simple switch between AUX by clicking the drop down list and choose whatever ready AUX they like instead of punching in any codes.

What do you dislike most about this product?

There is nothing about Five9 That I dislike

What recommendations would you give to someone considering this product?

To me Five9 is the best cloud-based contact center software that provides all in one service,

What differentiates Five9 Intelligent Cloud Contact Center from other similar products?

Our call center grows and shrinks quickly to meet the fluctuating demands of our customers and business partners. Our company can adapt rapidly to suit the needs of our customers thanks to our state-of-the-art IVR script and campaign management software, as well as the assistance of our dedicated account manager and technical support staff.

What is your favorite aspect of this product?

The "whisper" mode allows me to communicate with and get feedback from my manager, which is one of my favorite features of five9. It allows me to take in guidance without having to interrupt it to type anything down. The option to silence the sound is great as well.

What do you dislike most about this product?

When calls start coming in slowly or there's a hiccup in the system, that's the only time I have a problem with five9. In addition, it is annoying when I make a mistake when disposing a call and I can't simply copy and paste the number, forcing me to either take a break or retype it.

What recommendations would you give to someone considering this product?

I've noticed that Five9 is making calls far faster than they did before, and I enjoy it. As an added bonus, I appreciate how calls aren't delayed or cut off entirely like they were before.