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FIS

FIS Workflow Manager

Composite Score

8.6 /10

CX Score

9.4 /10

5 Reviews Write a Review

Claim Software

What is FIS Workflow Manager?

FIS® Workflow Manager is an insurance business process management and enterprise content management solution built to meet the complex needs of the world’s health, life, and property and casualty insurers. Using streamlined insurance workflow automation, Workflow Manager helps connect and streamline operations, enabling insurers to optimize systems and processes while ensuring accuracy and transparency. The result is new levels of efficiency, improved service levels and accelerated business growth.

Company Details

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FIS Workflow Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FIS Workflow Manager?

0% Negative

2% Neutral

98% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 75

Task Mining

100

Collaboration

100

Knowledge and Document Management

Deployment

Process Orchestration

BPM Workflow and Approvals

Process Simulation and Execution

Mobile

Process Modelling and Design

Process Catalogue

Process Management

Vendor Capability Ratings

Average 80

Ease of Data Integration

Breadth of Features

Vendor Support

Business Value Created

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

FIS Workflow Manager Reviews

Natalie S.

Role: Information Technology
Industry: Communications
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Aug 2026

Overall, a Useful Tool with Room for Improvement

Likeliness to Recommend

9 /10

What differentiates FIS Workflow Manager from other similar products?

What makes FIS Workflow Manager stand out is how much the FIS Workflow Manager focuses on processes made for insurance. The FIS Workflow Manager puts workflow automation, content management, business activity monitoring and CRM capabilities into one single platform. You also get better visibility and control because the FIS Workflow Manager uses integrated dashboards and automated processes.

What is your favorite aspect of this product?

What I love most about FIS Workflow Manager is how FIS Workflow Manager handles all the parts of insurance work automatically. It takes away the manual tasks that eat up my time. Because FIS Workflow Manager shows me exactly what is happening my team can track every task without making mistakes. Having everything in one place, with FIS Workflow Manager really helps us work faster and stay in control of our operations.

What do you dislike most about this product?

The part I dislike most about FIS Workflow Manager is that it takes a time to learn and set up. This is especially true for users who do not know workflow management systems. The interface and many features can feel complex. Setting up workflows to match business processes often demands extra training or technical help. It would help if FIS Workflow Manager offered an intuitive interface, simpler customization tools and clearer guidance, for new users.

What recommendations would you give to someone considering this product?

I would recommend FIS Workflow Manager to organizations that want to make their business processes faster and more efficient. It works well for teams that deal with workflows and need more clarity, same way of doing things and control over daily tasks.. I would say it's important to look at all the features carefully and make sure people get enough training to use the system properly and get the best results, from it.

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Efficient Service

Manav S.

Role: Operations
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2025

“Powerful Insurance Platform with Room for Modern

Likeliness to Recommend

10 /10

What differentiates FIS Workflow Manager from other similar products?

Sungard iWorks Macess stands out with deep actuarial and risk-modelling capabilities combined with strong regulatory compliance tools. Its scalability and integration across the insurance value chain differentiate it from other solutions.

What is your favorite aspect of this product?

Its seamless integration of actuarial modelling with compliance and reporting tools, which saves time and ensures accuracy, is the most valuable aspect.

What do you dislike most about this product?

The interface feels outdated and less user-friendly, and customizing reports or workflows often requires significant technical effort.

What recommendations would you give to someone considering this product?

Ensure you have strong IT and actuarial support for setup and customization, and plan for training to maximize its advanced features and compliance capabilities.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Dinesh K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Nice UI and powerful features

Likeliness to Recommend

10 /10

What differentiates FIS Workflow Manager from other similar products?

User interface and wide area of features

What is your favorite aspect of this product?

Performance and user response

What do you dislike most about this product?

Nothing at the moment

What recommendations would you give to someone considering this product?

Pricing is good .

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

FIS Workflow Manager

What is FIS Workflow Manager?

Company Details

Need Assistance?

FIS Workflow Manager Ratings

94 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love FIS Workflow Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Mining Automated capture and analysis of user interactions to construct a workflow diagram.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Knowledge and Document Management Includes basic knowledge management functions such as content library, searching, FAQ, etc.

Deployment Includes ability to execute business processes, automated or not, through the tool whether that it is on the user's machine, cloud, or other virtual environment

Process Orchestration Ability to coordinate and sequence entire business processes by managing the cross-department flow of tasks, decisions, systems and participants.

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Process Simulation and Execution Includes ability to test and optimize the performance of a process using historical data.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Process Modelling and Design Includes visual process modeler using swim lane diagrams, event process chain view, and industry best practices (e.g., business process model and notation).

Process Catalogue A centralized repository of the organization's business processes.

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

FIS Workflow Manager Reviews

Natalie S.

Overall, a Useful Tool with Room for Improvement

Likeliness to Recommend

Pros

Manav S.

“Powerful Insurance Platform with Room for Modern

Likeliness to Recommend

Pros

Dinesh K.

Nice UI and powerful features

Likeliness to Recommend

Pros

Feature Ratings

Task Mining

Collaboration

Knowledge and Document Management

Deployment

Process Orchestration

BPM Workflow and Approvals

Process Simulation and Execution

Mobile

Process Modelling and Design

Process Catalogue

Process Management

Vendor Capability Ratings

Ease of Data Integration

Breadth of Features

Vendor Support

Business Value Created

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement