EZ Texting Customer Reviews 2026 | SMS Marketing

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EZ Texting

Composite Score

7.8 /10

CX Score

8.0 /10

27 Reviews Write a Review

Claim Software

What is EZ Texting?

EZ Texting is a SaaS company that delivers the fastest, easiest and most reliable way to connect. It has served over 165,000 customers and is a platform for business users, setting the standard for business texting. EZ Texting messaging solutions allow businesses to quickly and effectively reach and engage their mobile audiences.

Company Details

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Awards & Recognition

EZ Texting won the following awards in the SMS Marketing category

Filter By

1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2026

Service Experience
Product Impact

2025

2 Top Rated Capabilities

3 Top Rated Features

2025

Service Experience
Conflict Resolution

2024

1 Top Rated Capabilities

1 Top Rated Features

2024

Service Experience
Conflict Resolution

2023

2 Top Rated Capabilities

1 Top Rated Features

2023

Service Experience
Conflict Resolution

2022

1 Top Rated Capabilities

0 Top Rated Features

2022

EZ Texting Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on EZ Texting.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love EZ Texting?

0% Negative

2% Neutral

98% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 83

Text Messaging

Scheduled Messaging

Loyalty Promotions Management

Opt-in

Mobile Payments

Marketing Analytics

Social Media Marketing Management

Communication Archive

Mobile Marketing Management

Application Integration

Surveys Feedback

Vendor Capability Ratings

Average 81

Business Value Created

Ease of IT Administration

Ease of Implementation

Quality of Features

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Ease of Customization

EZ Texting Reviews

Ungureanu B.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

An effective and simple tool for messaging

Likeliness to Recommend

8 /10

What differentiates EZ Texting from other similar products?

Aside from just a simple and strong platform, EZ Texting offers a variety of options out of which I may pick. I've used mostly EZ Texting during activities and excursions, so the flexibility to switch to such an awesome program is incredibly convenient for me.

What is your favorite aspect of this product?

EZ Texting enables us to serve our clients with timely, customized messaging while also providing them with a direct line to our client support staff. When we use this platform to send important event notices, our clients rate us far more appropriately.

What do you dislike most about this product?

The technical support is inadequate. It takes a much time for technical support to respond. I've got this program connected to Squarespace, and several of the functionalities don't operate. That's quite disappointing, since I moved to this platform particularly for these capabilities, and technical support is completely useless.

What recommendations would you give to someone considering this product?

EZ Texting is really an excellent choice for Messaging marketing and lead creation. I enjoy how simple the UI is to operate and established.

Pros

Respectful
Helps Innovate
Reliable
Performance Enhancing

Christopher P.

Role: Operations
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

EZTexting makes getting started with SMS/MMS easy.

Likeliness to Recommend

8 /10

What differentiates EZ Texting from other similar products?

EZTexting used to offer a stellar pay-as-you-go plan that was competitive in price.

What is your favorite aspect of this product?

The ability to scale and pay-as-you-go

What do you dislike most about this product?

Documentation on integrating

What recommendations would you give to someone considering this product?

Look at what you need in your service. If you are looking to batch and blast messages, this is a great product.

Pros

Reliable
Enables Productivity
Caring
Saves Time

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Feb 2022

Great product. Bug fixes can be slow.

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Charges for Enhancements

EZ Texting

What is EZ Texting?

Company Details

Need Assistance?

Awards & Recognition

EZ Texting Ratings

90 Likeliness to Recommend

1 Since last award

95 Plan to Renew

2 Since last award

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love EZ Texting?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Text Messaging The capability to send messages by SMS in addition to email.

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Opt-in Provides an opt-in option for potential subscribers.

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

EZ Texting Reviews

Ungureanu B.

An effective and simple tool for messaging

Likeliness to Recommend

Pros

Christopher P.

EZTexting makes getting started with SMS/MMS easy.

Likeliness to Recommend

Pros

Great product. Bug fixes can be slow.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Text Messaging

Scheduled Messaging

Loyalty Promotions Management

Opt-in

Mobile Payments

Marketing Analytics

Social Media Marketing Management

Communication Archive

Mobile Marketing Management

Application Integration

Surveys Feedback

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Implementation

Quality of Features

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Ease of Customization