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Genesys

Exceed.ai

Composite Score

6.7 /10

CX Score

7.0 /10

9 Reviews Write a Review

Claim Software

What is Exceed.ai?

Exceed.ai helps marketers boost their SQL conversion rates through the roof – and here is how: Exceed.ai's AI-assistant works alongside your team and engages with every incoming lead, attends to every inquiry and qualifies your leads at scale, in real-time with a personalized human-like, two-way conversations over Email, Website Chat, and SMS. When qualified leads are ready to talk to a human, the AI assistant automatically loops in sales and books a meeting directly on your rep’s calendar.

Company Details

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Exceed.ai Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

77 Plan to Renew

74 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Exceed.ai?

0% Negative

17% Neutral

83% Positive

Pros

Helps Innovate
Continually Improving Product
Efficient Service
Effective Service

Feature Ratings

Average 73

Learning and Adaptability

Workflow Processing

Personalized Service

Other Integrations

Leads Generation

Artificial Intelligence Engine

Intent Extraction

Natural Language Processing

Vendor Capability Ratings

Average 79

Ease of Implementation

Business Value Created

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Exceed.ai Reviews

Thomas W.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Effective tool guaranteed to be simple and clear.

Likeliness to Recommend

9 /10

What differentiates Exceed.ai from other similar products?

It has allowed us to schedule more meetings than we otherwise would have, as contacts often respond to the fourth or fifth message. Even if a contact hasn't wanted to book a meeting, they now often give us feedback on why they're not interested, which is invaluable. It is important to highlight that they save us time and money, in addition, that they allow us to plan more meetings than we normally do.

What is your favorite aspect of this product?

I like that they are constantly working to improve their system based on customer feedback. Since using Exceed, we have been able to significantly increase our website's conversion rate, resulting in savings on marketing advertising spend. Exceed has been able to pay for itself. Exceed.ai, designed to give potential customers a "human experience" until they can speak to a real agent, uses machine learning technology to track and replicate successful interactions with sales reps.

What do you dislike most about this product?

This application is very good, but it has little things that should be improved, the application has some restrictions by default. In addition, it contrastively causes errors that lead to idle time. On the other hand, uploading the CSV files to the software is time consuming. This software manages to cover many areas, and therefore tends to be a bit confusing and annoying at first.

What recommendations would you give to someone considering this product?

We are solving the website lead conversion and pre-qualification problem, which has led to the benefit of a record number of pre-qualified leads for sales reps. I really liked the product. Incredible success from dedicated customers. They are more than just a software company, they consult and make sure you are successful.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: C-Level
Industry: Energy
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2022

Started great but did not remain competitive

Likeliness to Recommend

6 /10

Pros

Respectful
Trustworthy
Efficient Service
Effective Service

Exceed.ai

What is Exceed.ai?

Company Details

Need Assistance?

Exceed.ai Ratings

77 Likeliness to Recommend

77 Plan to Renew

74 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Exceed.ai?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Personalized Service In conjunction with CRM/ITSM integration or browser cookies, the assistant can be configured to deliver a more personalized service to the client.

Other Integrations Ability to synchronize with other chat options and ITSM tools

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Intent Extraction Ability to extract the actions that user has performed

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Exceed.ai Reviews

Thomas W.

Effective tool guaranteed to be simple and clear.

Likeliness to Recommend

Pros

Started great but did not remain competitive

Likeliness to Recommend

Pros

Feature Ratings

Learning and Adaptability

Workflow Processing

Personalized Service

Other Integrations

Leads Generation

Artificial Intelligence Engine

Intent Extraction

Natural Language Processing

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of IT Administration