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Exceed.ai Logo
Genesys

Exceed.ai

Composite Score
6.7 /10
CX Score
7.0 /10
Category
Exceed.ai
6.7 /10

What is Exceed.ai?

Exceed.ai helps marketers boost their SQL conversion rates through the roof – and here is how: Exceed.ai's AI-assistant works alongside your team and engages with every incoming lead, attends to every inquiry and qualifies your leads at scale, in real-time with a personalized human-like, two-way conversations over Email, Website Chat, and SMS. When qualified leads are ready to talk to a human, the AI assistant automatically loops in sales and books a meeting directly on your rep’s calendar.

Company Details


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Exceed.ai Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

77 Plan to Renew

74 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Exceed.ai?

0% Negative
17% Neutral
83% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Effective Service

Feature Ratings

Average 73

Learning and Adaptability

78

Workflow Processing

78

Personalized Service

76

Other Integrations

75

Leads Generation

72

Artificial Intelligence Engine

69

Intent Extraction

69

Natural Language Processing

66

Vendor Capability Ratings

Average 79

Ease of Implementation

82

Business Value Created

81

Breadth of Features

81

Usability and Intuitiveness

80

Quality of Features

80

Ease of Customization

79

Ease of Data Integration

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Availability and Quality of Training

77

Ease of IT Administration

73

Exceed.ai Reviews

Raimundo A.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

They are much more than a software company.

Likeliness to Recommend

10 /10

What differentiates Exceed.ai from other similar products?

Found responsibilities with potential customers as we monopolize it to qualify and maintain our insufficiencies. With Exceed.AI we managed to develop the increase in conferences that we had obtained before driving, since the approaches recognize by absorbing the call for attention from different periods and that would not have been feasible without the support of this remote system. At the moment the consumers reach to discover their opinion if they aspire or not to be present at the conferences, and all this is achieved through the management of Exceed.AI.

What is your favorite aspect of this product?

This system immobilizes unique characteristics, and transports us in each ideology of the preparation and monitoring of the use that we provide to legalize that our commercialization is improved. We possess extravagant money economy at the same time wasted and this is no longer an inconvenience with the advent of Exceed.ai to the organization. To simplify, it is one of the most perfect systems that I have managed during the entire period of my career.

What do you dislike most about this product?

It is a practical system and works perfectly with potential customers, adding to this that we adapt and engage our sales team effectively. But there are always flaws in the system and this one in particular wants its SDRs to spend an hour a day in the software ratifying assignments and hawking replies when Exceed.AI isn't convinced what to do.

What recommendations would you give to someone considering this product?

It has extravagant assistance to the regular. Its innovators dedicated themselves to educating themselves and believing in our company, our management model and our functions. They quickly perfected each step of the build and broadened our routine tracking to ensure our ranking is optimized. It saves us time, they hoard capital for us and they create extra effort to claim that they are on the same page as us. I really liked the product. Succeed in amazing ways with Exceed.AI.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bethwel N.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

My Review of Exceed.ai

Likeliness to Recommend

9 /10

What differentiates Exceed.ai from other similar products?

Exceed.ai offers best virtual engagement features. It's cost effective too

What is your favorite aspect of this product?

Using Exceed.ai is easy The software is straightforward for both internal support team and visitors Its affordable Offers great virtual assistant features

What do you dislike most about this product?

Everything has been amazing with Exceed.ai

What recommendations would you give to someone considering this product?

i recommend Exceed.ai because it's well equipped and is available at a manageable cost

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Judith B.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

insightful virtual assists.

Likeliness to Recommend

10 /10

What differentiates Exceed.ai from other similar products?

Engage each potential consumer in real time with personified, human-like, two-way conversations via email, website chat, and SMS. When qualified leads are ready to talk to sales, the Assistant automatically logs into sales and schedules a meeting or demo. Convert more program opportunities into qualified sales ratios.

What is your favorite aspect of this product?

This system has an artificial intelligence collaborator that makes your sales representatives independent so that they can group together in what they do best: close deals. This one of the most complete systems I have ever handled your interaction with customers is 100% human-like conversations and makes sure leads are tracked, maintained and qualified. They give adjacent feedback to potential customer suggestions and questions and suggested call-to-action via email, web chat and SMS. Provide all repetitive non-strategic tasks such as lead tracking, qualification, and meeting scheduling.

What do you dislike most about this product?

Wasteful and careless potential users result in lost opportunities and agonizing productivity. Leads disqualified by Sales, not qualified. It is overpriced compared to other systems. Exceed.ai has established some limitations that in some way we are directly affected, sometimes it shows products in a simple way that are not attractive to the eyes of users.

What recommendations would you give to someone considering this product?

This tool has fantastic customer service. Its producers have dedicated themselves to educating themselves and understanding our company, our work pattern, and our goals. It perfects each step we carry out and extends the monitoring of the use we give to the tool so that it flows correctly. He makes adjustments to late orders, saving us time, money and effort. I love this software, it makes our clients succeed in their suggestions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing