Outsourced Backend Administration

IT is able to focus time on managing the images and applications, not the infrastructure on which the desktops run.

Bulk Patching and Updates

Updating operating system patches, security and anti-virus software in batch form to ensure that workstations are up-to-date, even when PC images are offline.

Desktop Management

IT can manage DaaS desktops like standard workstations and apply group policy based on the hostname of the DaaS instance or the user’s login credentials.

Desktop Environment

The user has a near identical experience to a traditional computer running locally on a user’s computer with few differences.

Per Unit Time Pricing

IT has the ability to granularly control the time units that the service is available and charged for.

Multi Tenant Architecture

DaaS providers will have multi-tenant architecture, where many virtual desktops, possibly from different DaaS customers, are hosted on the same infrastructure.

Device Support

Desktops can be delivered to the end user easily using an HTML client.

Secure Connectivity

Secure connectivity is upheld between the DaaS provider and the client interface and at the backend at the DaaS provider's facility, subject to service levels.

Product Strategy and Rate of Improvement

Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features

Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration

This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration

Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation

Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness

End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features

Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization

Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support

The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training

Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created

Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.