eSentire Customer Reviews 2026 | Managed Detection & Response

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eSentire

Composite Score

8.2 /10

CX Score

8.6 /10

28 Reviews Write a Review

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What is eSentire?

eSentire is Managed Detection and Response, protecting your critical data and applications. It provides complete, multi-signal Managed Detection and Response providing 24/7 cutting-edge protection against cyber attackers that bypass traditional cybersecurity controls. eSentire MDR means high fidelity detection and unparalleled response. You shouldn’t settle for partial security, so we ingest multiple signals, correlating data across your network, endpoint, log, and cloud sources to disrupt threats before they impact your business.

Company Details

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Awards & Recognition

eSentire won the following awards in the Managed Detection & Response category

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Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

Latest Award, 2026

4 Top Rated Capabilities

3 Top Rated Features

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2 Top Rated Capabilities

4 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

3 Top Rated Capabilities

8 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

4 Top Rated Capabilities

9 Top Rated Features

2022

eSentire Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on eSentire.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love eSentire?

5% Negative

0% Neutral

95% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Feature Ratings

Average 85

24/7/365 Security Monitoring

Threat Intelligence

IOC Focus and Management

Automated Threat Hunting

Real-Time Threat and Anomaly Detection

Proactive Threat Hunting

Incident Management

Compliance Reporting and Archival Mechanisms

Use of the MITRE ATT&CK Framework

Standardized Playbooks

Technology Management

Vendor Capability Ratings

Average 81

Vendor Support

Ease of Implementation

Breadth of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Ease of Customization

Also Featured in...

Extended Detection & Response

Score 8.2

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eSentire Reviews

Darryl B.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

In terms of cybersecurity is the best.

Likeliness to Recommend

9 /10

What differentiates eSentire from other similar products?

As an eSentire customer for the past 2 years, I find it impressive how the company has grown while maintaining the same high level of service. Experts at what they do. They also know how important it is to educate customers about new cybersecurity threats. An al-a-carte menu allows customers to pick and choose what they want. We analyzed our environment's specific needs and chose the best fit. Their products are priced similarly to those of their competitors.

What is your favorite aspect of this product?

I appreciate our partnership with eSentire because it allows us to continue to protect our environment. The SOC and our Account Manager respond quickly to any issues we may have. Access to technical expertise is easy to find. 24-7.

What do you dislike most about this product?

Every time they ask about selling a new product, they're trying to upsell you. Because they're not overly aggressive, it's a good thing that they are. At the very least, they should have asked. As a result of their heavy accents, it can be difficult to understand what they're saying at times.

What recommendations would you give to someone considering this product?

I feel that by bringing all of the tools under the umbrella of eSentire, especially the soft one, we can bring about significant changes at the corporate level. I urge that you go with the soft one.

Pros

Reliable
Unique Features
Effective Service
Saves Time

eSentire

What is eSentire?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

eSentire Ratings

89 Likeliness to Recommend

95 Plan to Renew

2 Since last award

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love eSentire?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

24/7/365 Security Monitoring MDR provider should include a team of experienced security analysts monitoring the network 24/7 to identify abnormal activity and mitigate against threats.

Threat Intelligence Security threat intelligence feed integration with ability to update multiple uses and control updating behaviors.

IOC Focus and Management Should include a wide variety of IOCs, but is more focused on behaviors and behavioral detection; IOCs are not as simple to manage.

Automated Threat Hunting Continuous detection and notification of of anomalous or suspicious events and behaviors

Real-Time Threat and Anomaly Detection Real-time or near real time threat detection of attacks and anomalous behavior.

Proactive Threat Hunting Leverages TTPs, threat Intelligence, and IOCs, to create hypotheses in order to investigate and identify abnormal activity that may be malicious.

Incident Management Includes incident diagnosis, escalation, investigation, resolution and recovery, and closure.

Compliance Reporting and Archival Mechanisms System archives incidents and produces comprehensive reports to stakeholders about current vulnerabilities and past vulnerabilities and remediation efforts.

Use of the MITRE ATT&CK Framework Threat modeling capabilities and allows for mapping use cases to established TTPs, in order to facilitate rapid incident response.

Standardized Playbooks Standardized playbooks contain procedures, standards, and anticipated results from incident response. Reduces threat dwell time and time to close the event.

Technology Management Continuously manages and monitors systems and technology. Integrates with existing technology.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Extended Detection & Response

eSentire Reviews

Darryl B.

In terms of cybersecurity is the best.

Likeliness to Recommend

Pros

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2
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2
Since last award

Feature Ratings

24/7/365 Security Monitoring

Threat Intelligence

IOC Focus and Management

Automated Threat Hunting

Real-Time Threat and Anomaly Detection

Proactive Threat Hunting

Incident Management

Compliance Reporting and Archival Mechanisms

Use of the MITRE ATT&CK Framework

Standardized Playbooks

Technology Management

Vendor Capability Ratings

Vendor Support

Ease of Implementation

Breadth of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Ease of Customization