Employment Hero Logo
Employment Hero Logo
EmploymentHero

Employment Hero

Composite Score
8.0 /10
CX Score
8.2 /10

What is Employment Hero?

Employment Hero (formerly Humi) is an all-in-one platform for Payroll, HR, Benefits & Hiring. From hired to retired – and everything in between, Employment Hero is a leading HR, recruitment, payroll and employee engagement platform. Offering employment software, solutions and services across the United Kingdom, Australia, New Zealand, Singapore , Malaysia and Canada.

Company Details

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Employment Hero Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

92 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Employment Hero?

0% Negative
0% Neutral
100% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 90

Self Service Portal

95

Tax Form Preparation

94

Vacation and Leave Tracking

91

Direct Deposit

91

Accounting Systems Interface

90

Taxation Deduction

89

HR Systems Interface

89

Benefits Calculation

87

Time and Attendance

84

Compensation Management

83

Retirement Plan Tracking

75

Vendor Capability Ratings

Average 80

Usability and Intuitiveness

87

Vendor Support

85

Ease of Implementation

82

Business Value Created

82

Ease of IT Administration

79

Quality of Features

79

Ease of Data Integration

78

Breadth of Features

78

Availability and Quality of Training

77

Ease of Customization

76

Product Strategy and Rate of Improvement

74

Employment Hero Reviews

Arun K.

  • Role: Finance
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Best User Interface

Likeliness to Recommend

10 /10

What differentiates Employment Hero from other similar products?

User interface is very nice and easy to access. Fast in processing and customize reporting are the best features.

What is your favorite aspect of this product?

Running payroll (Quick and clean)

What do you dislike most about this product?

They need 4 business days to process deadline. This is little uneasy of you are processing an off cycle payroll and looking for a next day deposit.

What recommendations would you give to someone considering this product?

1. User friendly 2. Easy to use 3. Customised product 4. Budget friendly 5. Best customer service

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Jeff S.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2025

So easy to use and excellent support

Likeliness to Recommend

10 /10

What differentiates Employment Hero from other similar products?

The service/support is fantastic and very cost effective

What is your favorite aspect of this product?

Do I have to pick just one? Payroll is much more simplified and vacation management is very easy.

What do you dislike most about this product?

Humi does not currently sumbit WCB on our behalf

What recommendations would you give to someone considering this product?

Try it. You will love it as much as we do.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Ashley S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Excellent HRIS

Likeliness to Recommend

10 /10

What differentiates Employment Hero from other similar products?

Excellent support, fair and transparent pricing, product that is error free and easy to use.

What is your favorite aspect of this product?

The ease of use

What do you dislike most about this product?

The mobile app

What recommendations would you give to someone considering this product?

Their product itself works great. If we do have any issues, the Humi support team is incredibly quick and responsive, providing us with the answers that we need. I have zero hesitation recommending Humi to any HR team looking for an intuitive HRIS.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy