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Elcom

Elcom Digital Experience Platform

Composite Score

7.8 /10

CX Score

8.1 /10

16 Reviews Write a Review

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What is Elcom Digital Experience Platform?

Elcom is a powerfully simple .NET Content Management System that provides organizations with the tools to effectively manage their web content management needs.

Company Details

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Elcom Digital Experience Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Elcom Digital Experience Platform?

9% Negative

0% Neutral

91% Positive

Pros

Client Friendly Policies
Fair
Acts with Integrity
Transparent

Feature Ratings

Average 84

Digital Asset Management

Content Repository

Management Interface

Analytics and Reporting

Content Workflow Management

AI Tools

Translation Facilitation

Omnichannel Delivery

Content Security

Social Media Integration

Web Publishing Capabilities

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Quality of Features

Ease of Customization

Also Featured in...

Digital Experience - Midmarket

Score 8.1

View Elcom Digital Experience Platform in this category (opens in a new tab)

Elcom Digital Experience Platform Reviews

Peter S.

Role: Industry Specific Role
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Elcom were very personable and responsive.

Likeliness to Recommend

8 /10

What differentiates Elcom Digital Experience Platform from other similar products?

It's the customer service that really does it for me. You can build similar PHP platforms in-house, but Elcom were really good at what they do; responsive and personable. Really fixed the problem with a good looking solution.

What is your favorite aspect of this product?

Ease of use and availability of customer support.

What do you dislike most about this product?

Nothing obvious sticks out. It's a website/CMS and does the job.

What recommendations would you give to someone considering this product?

Reach out to Elcom and see if their products, templates and people are a good fit.

Pros

Respectful
Efficient Service
Effective Service
Caring

Peterson D.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Useful Digital Tool

Likeliness to Recommend

8 /10

What differentiates Elcom Digital Experience Platform from other similar products?

Elcom Digital has useful communications structures

What is your favorite aspect of this product?

Elcom Digital has supported digital transformation systems

What do you dislike most about this product?

Elcom Digital has a valuable assistance in digital support

What recommendations would you give to someone considering this product?

Elcom Digital is comprehenisve for digital transformation

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Effective Service

Elcom Digital Experience Platform

What is Elcom Digital Experience Platform?

Company Details

Need Assistance?

Elcom Digital Experience Platform Ratings

82 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Elcom Digital Experience Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Content Workflow Management The ability to enable editorial or authorship workflows on content within the platform.

AI Tools AI tools to help predict sales, tactics, and enhanced reporting.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Omnichannel Delivery The ability to support and connect with channels including Cloud Services, Big Data Platforms, web, mobile, social, IoT, wearables, etc.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Digital Experience - Midmarket

Elcom Digital Experience Platform Reviews

Peter S.

Elcom were very personable and responsive.

Likeliness to Recommend

Pros

Peterson D.

Useful Digital Tool

Likeliness to Recommend

Pros

Feature Ratings

Digital Asset Management

Content Repository

Management Interface

Analytics and Reporting

Content Workflow Management

AI Tools

Translation Facilitation

Omnichannel Delivery

Content Security

Social Media Integration

Web Publishing Capabilities

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Quality of Features

Ease of Customization