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American Express

Egencia

Composite Score

7.5 /10

CX Score

7.5 /10

32 Reviews Write a Review

Claim Software

What is Egencia?

Egencia is modern corporate travel management for the fast-changing travel landscape. Egencia is an up-to-the-date travel information you need at your fingertips to make travel management simpler — whether you’re booking, modifying a trip or approving employee travel.

Company Details

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Awards & Recognition

Egencia won the following awards in the Travel Management category

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Service Experience
Contract Negotiation

Latest Award, 2025

0 Top Rated Capabilities

2 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Service Experience

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

1 Top Rated Capabilities

0 Top Rated Features

2022

Egencia Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Egencia.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

2
Since last award

97 Plan to Renew

80 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Egencia?

3% Negative

10% Neutral

87% Positive

Pros

Efficient Service
Fair
Acts with Integrity
Altruistic

Feature Ratings

Average 86

Notifications/Alerts/Updates

Travel and Accommodation Booking

Self-Service

Bank/Credit Card Integration

Itinerary Management

Expense Management

Mobile

Policy Configuration/Implementation

Sustainability Reports

Rate Tracking

Risk Management

Vendor Capability Ratings

Average 78

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Breadth of Features

Ease of IT Administration

Vendor Support

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Egencia Reviews

Role: Operations
Industry: Education
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jun 2022

Easy to book corporate trips

Likeliness to Recommend

6 /10

Pros

Respectful
Helps Innovate
Reliable
Performance Enhancing

Role: Sales Marketing
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jun 2022

Easy to use and learn

Likeliness to Recommend

9 /10

Pros

Reliable
Enables Productivity
Efficient Service
Effective Service

Cons

Slower Product Innovation

Egencia

What is Egencia?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Egencia Ratings

85 Likeliness to Recommend

2 Since last award

97 Plan to Renew

80 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Egencia?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Notifications/Alerts/Updates Provide real-time alerts, reminders, and updates to users regarding individual itineraries i.e. flight cancellations/delays, check-in reminders, etc.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Self-Service Allows individual users to book travel and to manage their own itineraries without the need to contact a travel agent or support line.

Bank/Credit Card Integration The ability to integrate banking information/credit card accounts directly within the software for increased ease of booking and expense tracking capabilities.

Itinerary Management Allows users to track travel plans, share travel plans, and update travel plans as necessary within the software.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Policy Configuration/Implementation Define and implement organizational policies within the application to ensure travel policies i.e. travel spending limits are being met automatically.

Sustainability Reports Individual CO2 impact reports in real-time for all travel services allows employees to make more environmentally conscious and sustainable travel plans.

Rate Tracking Compares fares between different booking options and monitors the rates/cost of different travel options over time.

Risk Management Track and locate employees as they travel to inform them of events that may affect their trip, to keep them safe, and to meet duty of care requirements.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Egencia Reviews

Easy to book corporate trips

Likeliness to Recommend

Pros

Easy to use and learn

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Notifications/Alerts/Updates

Travel and Accommodation Booking

Self-Service

Bank/Credit Card Integration

Itinerary Management

Expense Management

Mobile

Policy Configuration/Implementation

Sustainability Reports

Rate Tracking

Risk Management

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Breadth of Features

Ease of IT Administration

Vendor Support

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement