e-bot7 Customer Reviews 2025 | Chatbots

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e-bot7

Composite Score

6.5 /10

CX Score

6.5 /10

5 Reviews Write a Review

Claim Software

What is e-bot7?

e-bot7 is software that automates conversations in any language for any use case on any channel for any business with Artificial Intelligence. e-bot7 integrates artificial intelligence to increase the efficiency of customer service. Through its pre-trained machine learning algorithms, the system can automate answers and processes and suggest the best answers to agents. This reduces average handling times, increases sales and saves up to 80% of costs.

Company Details

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e-bot7 Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

100 Plan to Renew

68 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love e-bot7?

0% Negative

29% Neutral

71% Positive

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Efficient Service

Cons

Vendor's Interest First
Less Generous

Feature Ratings

Average 75

Application Programming Interface

Natural Language Processing

Leads Generation

Integration With CRM

Multi-channel

Workflow Processing

Wayfinding

Translation

Scheduled Availability

Learning and Adaptability

Knowledgebase

Vendor Capability Ratings

Average 73

Ease of Customization

Ease of Data Integration

Quality of Features

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Vendor Support

e-bot7 Reviews

Shabbir H.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

"Very efficient and easy to use program."

Likeliness to Recommend

8 /10

What differentiates e-bot7 from other similar products?

This application is different from others in that it has an easy configuration, good integrations, constant enhancement of the platform, good connections, a great deal of information about how to use it, and assistance with the resolution of difficulties.

What is your favorite aspect of this product?

We'd want to give e-bot7 a shout out since, after working with two other vendors, they've been the most satisfying to work with thus far. We decided not to renew with our former supplier after discovering e-superior bot7's functionality (e.g., additional integrations that we found useful). In addition to the excellent assistance, the solution's pleasant user interface (UI) and user-friendly platform are also noteworthy.

What do you dislike most about this product?

It would be great if the dialogues could be enhanced by using automated analysis of the frequency of sent answers.

What recommendations would you give to someone considering this product?

The product is well-thought-out and fits the market for customer support and digital chat bots automatically, therefore I suggest the program for those reasons as well as its easy integration and fantastic onboarding. When it comes to the pinnacle of client-to-client communication, this can serve as the gold standard.

Pros

Reliable
Trustworthy
Efficient Service
Effective Service

e-bot7

What is e-bot7?

Company Details

Need Assistance?

e-bot7 Ratings

78 Likeliness to Recommend

100 Plan to Renew

68 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love e-bot7?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Translation Supports automatic translate to multiple languages.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

e-bot7 Reviews

Shabbir H.

"Very efficient and easy to use program."

Likeliness to Recommend

Pros

Feature Ratings

Application Programming Interface

Natural Language Processing

Leads Generation

Integration With CRM

Multi-channel

Workflow Processing

Wayfinding

Translation

Scheduled Availability

Learning and Adaptability

Knowledgebase

Vendor Capability Ratings

Ease of Customization

Ease of Data Integration

Quality of Features

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Vendor Support