e-bot7 Customer Reviews 2025 | Chatbots

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e-bot7

Composite Score

6.5 /10

CX Score

6.5 /10

5 Reviews Write a Review

Claim Software

What is e-bot7?

e-bot7 is software that automates conversations in any language for any use case on any channel for any business with Artificial Intelligence. e-bot7 integrates artificial intelligence to increase the efficiency of customer service. Through its pre-trained machine learning algorithms, the system can automate answers and processes and suggest the best answers to agents. This reduces average handling times, increases sales and saves up to 80% of costs.

Company Details

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e-bot7 Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

100 Plan to Renew

68 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love e-bot7?

0% Negative

29% Neutral

71% Positive

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Efficient Service

Cons

Vendor's Interest First
Less Generous

Feature Ratings

Average 75

Application Programming Interface

Natural Language Processing

Leads Generation

Integration With CRM

Multi-channel

Workflow Processing

Wayfinding

Translation

Scheduled Availability

Learning and Adaptability

Knowledgebase

Vendor Capability Ratings

Average 73

Ease of Customization

Ease of Data Integration

Quality of Features

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Vendor Support

e-bot7 Reviews

Umar T.

Role: Information Technology
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jan 2025

Fantastic product

Likeliness to Recommend

9 /10

What differentiates e-bot7 from other similar products?

AI-driven automation, multilingual support, CRM integration, and customization flexibility.

What is your favorite aspect of this product?

Efficient AI-powered automation enhancing customer interactions and support quality.

What do you dislike most about this product?

Limited transparency in pricing and complex setup for small businesses.

What recommendations would you give to someone considering this product?

Simplify pricing, offer more intuitive setup, enhance customer support resources.

Pros

Helps Innovate
Continually Improving Product
Inspires Innovation
Includes Product Enhancements

Ashikwekwe J.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Nice Product.

Likeliness to Recommend

8 /10

What differentiates e-bot7 from other similar products?

It is Flexible and Adaptible

What is your favorite aspect of this product?

Simplicity User friendly UI

What do you dislike most about this product?

The application should allow for more persoonalized reporting features.

What recommendations would you give to someone considering this product?

This software is great for customer care support. However, for more marketing features there are other alternatives in the market.

Pros

Reliable
Caring
Fair
Acts with Integrity

Ezra M.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Good Product.

Likeliness to Recommend

8 /10

What differentiates e-bot7 from other similar products?

Personalized Service makes the bot effective in marketing

What is your favorite aspect of this product?

Its learning and adaptability is recommendable Usability is great

What do you dislike most about this product?

Sometimes you may require third party apps for integration.

What recommendations would you give to someone considering this product?

This chabot is great and will do all major functions. It is a great platform that makes target marketing easier.

Pros

Reliable
Enables Productivity
Respectful
Helps Innovate

e-bot7

What is e-bot7?

Company Details

Need Assistance?

e-bot7 Ratings

78 Likeliness to Recommend

100 Plan to Renew

68 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love e-bot7?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Translation Supports automatic translate to multiple languages.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

e-bot7 Reviews

Umar T.

Fantastic product

Likeliness to Recommend

Pros

Ashikwekwe J.

Nice Product.

Likeliness to Recommend

Pros

Ezra M.

Good Product.

Likeliness to Recommend

Pros

Feature Ratings

Application Programming Interface

Natural Language Processing

Leads Generation

Integration With CRM

Multi-channel

Workflow Processing

Wayfinding

Translation

Scheduled Availability

Learning and Adaptability

Knowledgebase

Vendor Capability Ratings

Ease of Customization

Ease of Data Integration

Quality of Features

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Vendor Support