Dynamics 365 Business Central Logo
Dynamics 365 Business Central Logo
Microsoft Corporation

Dynamics 365 Business Central

Composite Score
8.2 /10
CX Score
8.5 /10
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Dynamics 365 Business Central
8.2 /10

What is Dynamics 365 Business Central?

Streamline your processes, make smarter decisions, and accelerate growth with Dynamics 365 Business Central—a comprehensive business management solution designed for small to medium-sized businesses.

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Awards & Recognition

Dynamics 365 Business Central won the following awards in the Enterprise Resource Planning - Midmarket category

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Dynamics 365 Business Central Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Business Central.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

93 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Business Central?

1% Negative
10% Neutral
89% Positive

Pros

  • Security Protects
  • Helps Innovate
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 88

Accounting and Financial Management

94

Industry Specific Capabilities

90

Analytics and Reporting

88

BI and Performance Management

85

Procurement Management

84

Service Management

84

Supply Chain Management

84

Customer Relationship Management

82

Job and Project Management

81

Governance Risk and Compliance

79

Human Capital Management

78

Vendor Capability Ratings

Average 84

Breadth of Features

87

Ease of IT Administration

87

Business Value Created

86

Vendor Support

85

Quality of Features

85

Ease of Customization

85

Ease of Data Integration

83

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

82

Ease of Implementation

82

Dynamics 365 Business Central Reviews

Harry G.

  • Role: Human Resources
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Flexible SMB Solution.

Likeliness to Recommend

10 /10

What differentiates Dynamics 365 Business Central from other similar products?

The key distinguishing characteristic is Business Central's flexibility in terms of its options for deployment. As a cloud-first platform, it can, in fact, have an on-premises and a hybrid model, offering companies a range of options best for them and compliance needs. With its flexibility and its scalability for small companies, through to larger, mid-enterprise companies, it is a flexible solution that can grow with a growing company over a span of years.

What is your favorite aspect of this product?

Business Central allows one to assign numerous dimensions to a single transaction, providing a convenient mechanism for financial information analysis in terms of numerous dimensions of a business. With such a feature, one can have in-depth analysis and reporting with no complex chart of accounts, and easier information can be derived about many dimensions of a business's performance. Dimension combination can even allow one to have a predefined mechanism for combining dimensions, and financial management can become easier for numerous departments or even for numerous projects.

What do you dislike most about this product?

The area of concern is performance, and in terms of processing high volumes of information, in fact, particularly for complex queries and high-value transactions, performance and slow performance and even timeouts have been experienced by users. For companies with high volumes of transactions and companies with real-time analysis requirements, it can become a big issue. As much improvement, for instance, in performance in general, performance can become an issue for productivity and for even for user satisfaction, particularly for companies with high-growing volumes of information requirements.

What recommendations would you give to someone considering this product?

With its feature breadth, new users can become intimidated, and a proper training program is critical to successful adoption. Having in-house champions, who can become expert masters in individual modules and mentor coworkers, can have a significant impact. Besides, budget for ongoing training in a position to keep pace with new additions and enhancements, since new releases run regularly, providing additional value to your operations. By focusing on user adoption and ongoing improvement, you can maximize Business Central value and drive long-term success with the platform.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Daniel C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Perfect Enterprise level Use case

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Business Central from other similar products?

Seamless Integration with Office 365: Business Central integrates natively with Office 365 applications like Outlook, Excel, and Word, enabling users to perform tasks within these familiar interfaces. For example, users can create quotes directly from Outlook emails.

What is your favorite aspect of this product?

Integration with Power BI: This allows for advanced data visualization and analytics, making it easier to track KPIs and other important metrics

What do you dislike most about this product?

Pricing can be more competitive

What recommendations would you give to someone considering this product?

D365 BC offers a broad range of functionalities covering financial management, supply chain management, project management, service management, manufacturing, and human resources.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Raj S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2025

Navision/Business Central-My Favourite ERP

Likeliness to Recommend

8 /10

What differentiates Dynamics 365 Business Central from other similar products?

One of the major factors we implemented Business Central aka Navison in 2021 was less cost compared to other company ERP products. The ease of implementing the integration within Microsoft ecosystem specifically fulfilment functionality via outlook after order processing. There was a time when it was rated as best ERP for SMB due to it’s centralised data capability, however the evolution is somewhat limited

What is your favorite aspect of this product?

Ease of implementation even outside of Microsoft ecosystem. Easy integration capabilities to CRM platform like Salesforce through Jitterbit. Better security features, there are basically only 4 guys who handles administrative activities and they easily control all the activities and objects implementation for 50 people. Business central has to be my favourite ERP for Order to Cash Cycle process.

What do you dislike most about this product?

With passing years the negatives of using this ERP platform have increased within our organisation, specifically from Finance side. There are complaints about Data integrity which leads to wrong statement creation and finance people can’t read what exactly is the position of company. That is why there is a higher chance that we may move back to Netsuite ERP once again.

What recommendations would you give to someone considering this product?

Best buy for any SMB organisations, the core functionality for implementing Order to Cash cycle totally stands out.

Pros

  • Friendly Negotiation
  • Security Protects
  • Helps Innovate
  • Continually Improving Product

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