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Cisco Systems

Duo Security

Composite Score

8.2 /10

CX Score

8.5 /10

36 Reviews Write a Review

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What is Duo Security?

Duo's trusted access solution is a user-centric zero-trust security platform to protect access to sensitive data at scale for all users, all devices and all applications.

Company Details

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Duo Security Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Duo Security.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Duo Security?

2% Negative

6% Neutral

92% Positive

Pros

Unique Features
Efficient Service
Performance Enhancing
Security Protects

Feature Ratings

Average 80

Biometrics Authentication

Multi-Device Protection

OTP Authentication

Role and User Management

Adaptive Authentication (Risk-based)

Role-Based Multi-Factor Authentication

Soft Token Authentication

Email Authentication

Dashboards, Analytics and Reporting

Hard Token Authentication

Browser Push Notifications

Vendor Capability Ratings

Average 77

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Duo Security Reviews

Ramone P.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Our organization and Cisco Duo makes a good Duo

Likeliness to Recommend

10 /10

What differentiates Duo Security from other similar products?

Top of the line Security Features that keep our business safe and secure

What is your favorite aspect of this product?

Easy to administrate - Reduce our cost of support by providing relevant information through the Knowledge base article search interface. - Efficiency of the support and product documentation.

What do you dislike most about this product?

No dislikes

What recommendations would you give to someone considering this product?

Do your research

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Kheeda C.

Role: C-Level
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Pricey way to use

Likeliness to Recommend

10 /10

What differentiates Duo Security from other similar products?

The brand!!!

What is your favorite aspect of this product?

The sustainer intersections

What do you dislike most about this product?

The end user

What recommendations would you give to someone considering this product?

You should use it or at least pay for it.

Pros

Enables Productivity
Effective Service
Continually Improving Product
Performance Enhancing

Cons

Inhibits Innovation
Less Reliable
Less Friendly Negotiation

sakthi v.

Role: Information Technology
Industry: Electronics
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2025

Cisco DUO APP

Likeliness to Recommend

8 /10

What differentiates Duo Security from other similar products?

Ease of Deployment and Use: Duo is known for its quick setup—it integrates easily with existing infrastructure, including VPNs, cloud apps, and on-prem systems, without requiring deep coding or complex configurations. User-Friendly Authentication: The Duo Push mobile app offers a seamless authentication experience. Users can verify logins with a single tap instead of entering codes manually, reducing friction and support calls.

What is your favorite aspect of this product?

The Duo Push authentication feature is my favorite aspect. It’s incredibly fast, simple, and user-friendly—users can approve login requests with just one tap on their smartphone, eliminating the need to type OTPs or carry tokens. This ease of use greatly improves user adoption and security compliance, while still maintaining strong multi-factor protection.

What do you dislike most about this product?

The main drawback is that advanced features—such as detailed device insights, adaptive access policies, and granular reporting—are available only in higher-tier plans. Smaller organizations may find these premium plans costly, especially if they only need basic MFA functionality. Additionally, occasional push notification delays can occur in areas with poor mobile connectivity.

What recommendations would you give to someone considering this product?

Start with a pilot rollout — test Duo with a small group of users or specific applications first to understand its integration and user experience. Ensure reliable mobile connectivity — since Duo Push relies on internet access, make sure users have stable mobile data or Wi-Fi. Educate end users early — provide a short onboarding guide or demo to reduce confusion during initial rollout.

Pros

Helps Innovate
Performance Enhancing
Inspires Innovation
Fair

Duo Security

What is Duo Security?

Company Details

Need Assistance?

Duo Security Ratings

87 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Duo Security?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Role and User Management Enable different levels of access and permissions based on role.

Adaptive Authentication (Risk-based) It accounts real-time context and behaviour such as location, time stamps, device, and connection type

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Email Authentication Ability to send a verification link or code via email.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Hard Token Authentication Use of a small hardware devices such as a key fob or card that generates a one-time password to authenticate.

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Duo Security Reviews

Ramone P.

Our organization and Cisco Duo makes a good Duo

Likeliness to Recommend

Pros

Kheeda C.

Pricey way to use

Likeliness to Recommend

Pros

Cons

sakthi v.

Cisco DUO APP

Likeliness to Recommend

Pros

Most Popular Duo Security Comparisons

Google Authenticator

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OKTA Adaptive Multi-Factor Authentication

Protectimus

LastPass Multi-Factor Authentication

Feature Ratings

Biometrics Authentication

Multi-Device Protection

OTP Authentication

Role and User Management

Adaptive Authentication (Risk-based)

Role-Based Multi-Factor Authentication

Soft Token Authentication

Email Authentication

Dashboards, Analytics and Reporting

Hard Token Authentication

Browser Push Notifications

Vendor Capability Ratings

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training