Domo Customer Reviews 2025 | Business Intelligence & Analytics

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Domo

Composite Score

7.0 /10

CX Score

6.9 /10

26 Reviews Write a Review

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What is Domo?

Domo brings your business and all its data together in one intuitive platform. With Domo, it's easy to see the information you care about in one place and use it to make faster, better-informed decisions.

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Awards & Recognition

Domo won the following awards in the Business Intelligence & Analytics - Enterprise category

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1 Top Rated Capabilities

4 Top Rated Features

2024

Service Experience
Contract Negotiation

2023

4 Top Rated Capabilities

10 Top Rated Features

2023

Service Experience
Contract Negotiation

2022

0 Top Rated Capabilities

4 Top Rated Features

2022

Domo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Domo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

3
Since last award

87 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Domo?

7% Negative

1% Neutral

92% Positive

Pros

Helps Innovate
Continually Improving Product
Security Protects
Respectful

Feature Ratings

Average 82

Collaboration

Intelligent Alerts and Notifications

Data Exploration and Visualization

BI Platform Administration

Advanced Analytics and Data Science

BI Security

Real-Time Visualization

Operational Reporting Capabilities

Data Connectors and Data Mashup

Dashboard

Self Service and Ad Hoc Capabilities

Vendor Capability Ratings

Average 82

Ease of Data Integration

Quality of Features

Breadth of Features

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Vendor Support

Ease of Customization

Also Featured in...

Business Intelligence & Analytics - Midmarket

Score 7.8

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Domo Reviews

Claire A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Domo is a fantastic tool for managing your data

Likeliness to Recommend

9 /10

What differentiates Domo from other similar products?

Domo's easy-to-use reporting and visualization of our aggregated internal data have made it one of the most effective tools. Domo's amazing independent community is where we made all of our crucial connections, elevating the quality and interactivity of our time spent there.

What is your favorite aspect of this product?

It allows for convenience of having everything in one location. The data collection, visualization, and analysis capabilities of the Domo platform are cutting edge. The learning curve was manageable, and we were soon making full use of all of its features.

What do you dislike most about this product?

The platform's price seems a bit steep considering its relative infancy, and it can be difficult to get a response to a request made by users when the company is still expanding its infrastructure.

What recommendations would you give to someone considering this product?

Our data analysis division is now running more smoothly. Domo's platform has allowed us to take our data management to a whole new level, giving our developers a clearer picture of our internal information so they can zero in on the sources of the most pressing customer complaints and work to resolve them.

Pros

Helps Innovate
Reliable
Efficient Service
Saves Time

Kedar K.

Role: Industry Specific Role
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

Powerful Analytics and Business Intelligence Tool.

Likeliness to Recommend

9 /10

What differentiates Domo from other similar products?

Ability to create data visualization. Ease to build data apps that automate projects and workflows and also get work done. Ability to discover meaningful business insights from data.

What is your favorite aspect of this product?

It's simple and fast to explore data with Domo. I like ease to prepare,analyze and model data with this tool. It's now possible to make better data-driven business decisions with Domo. It's simple to create insightful reports and interactive dashboards with this tool. It's simple to connect/integrate data from different sources with Domo. It's possible to tell data stories with real-time data.

What do you dislike most about this product?

I lack anything that is challenging with Domo as it meets all our needs.

What recommendations would you give to someone considering this product?

They need Domo to make better and faster business decisions and also solve business problems using data.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dylan C.

Role: Information Technology
Industry: Communications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Best UI that I've seen

Likeliness to Recommend

7 /10

What differentiates Domo from other similar products?

The UI and built in features are great. The "Magic ETL" functionality is great for users without significant SQL experience. It's a great analytics tool for teams without dedicated technical analysts

What is your favorite aspect of this product?

The magic ETL was the best feature for us

What do you dislike most about this product?

Some of the customization on the calculations level within the reports proved to be an issue for us

What recommendations would you give to someone considering this product?

If you don't have a dedicated analytics team then this could be used by anyone

Pros

Continually Improving Product
Efficient Service
Respectful
Client Friendly Policies

Domo

What is Domo?

Company Details

Book a Free Demo Today!

Awards & Recognition

Domo Ratings

79 Likeliness to Recommend

3 Since last award

87 Plan to Renew

1 Since last award

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Domo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Intelligent Alerts and Notifications Ability to create, manage, send and receive notifications, enhancing efficiency and productivity.

Data Exploration and Visualization Ability to visually manipulate, interact with, and explore data, and perform basic descriptive statistics and pattern detection.

BI Platform Administration Centralized console to manage BI portal administration. Management metrics and reports on usage, resource utilization, security, and other activities.

Advanced Analytics and Data Science Techniques including predictive, data and text mining, machine learning, forecasting, what-if analysis, sentiment analysis etc.

BI Security Data access control management, including access permissions management, user authentication and enforcement of access permissions via technology.

Real-Time Visualization Ability to analyze and visualize data as soon as it becomes available via data-streaming pipelines.

Operational Reporting Capabilities Real-time detailed reporting to support operational business processes.

Data Connectors and Data Mashup Connect to, merge and clean data from multiple diverse data sources.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Self Service and Ad Hoc Capabilities Selected user groups are able to interact with BI data, slice and dice, and find answers on their own.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Business Intelligence & Analytics - Midmarket

Domo Reviews

Claire A.

Domo is a fantastic tool for managing your data

Likeliness to Recommend

Pros

Kedar K.

Powerful Analytics and Business Intelligence Tool.

Likeliness to Recommend

Pros

Dylan C.

Best UI that I've seen

Likeliness to Recommend

Pros

3
Since last award

1
Since last award

1
Since last award

Feature Ratings

Collaboration

Intelligent Alerts and Notifications

Data Exploration and Visualization

BI Platform Administration

Advanced Analytics and Data Science

BI Security

Real-Time Visualization

Operational Reporting Capabilities

Data Connectors and Data Mashup

Dashboard

Self Service and Ad Hoc Capabilities

Vendor Capability Ratings

Ease of Data Integration

Quality of Features

Breadth of Features

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Vendor Support

Ease of Customization