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Epicor Software

DocStar

Composite Score

9.1 /10

CX Score

9.3 /10

134 Reviews Write a Review

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What is DocStar?

DocStar is a scalable, strategic cloud-based tool that allows you to manage all of your content securely—from capture to destruction.

Company Details

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Awards & Recognition

DocStar won the following awards in the Enterprise Content Management - Enterprise category

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2026 Emotional Footprint Champion

Latest Award, 2026

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2026

2025 Data Quadrant Champion

2025

5 Top Rated Capabilities

11 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

11 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Contract Negotiation

2024

2023 Data Quadrant Champion

2023

11 Top Rated Capabilities

11 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience

2023

2022 Data Quadrant Champion

2022

10 Top Rated Capabilities

11 Top Rated Features

2022

DocStar Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocStar.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocStar?

2% Negative

2% Neutral

96% Positive

Pros

Trustworthy
Saves Time
Enables Productivity
Respectful

Feature Ratings

Average 89

External Collaboration

100

Case Management

100

Web Forms Builder

100

Ediscovery Audit Trail

File Conversion

ECM Document Management

Workflow Process Automation

Mobile

Access Permissions Management

File Approvals Esignatures

Search

Vendor Capability Ratings

Average 85

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of Customization

DocStar Reviews

Carles J.

Role: Information Technology
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2025

Paperless Paths for Travel Staff.

Likeliness to Recommend

9 /10

What differentiates DocStar from other similar products?

Our travel company processes tons of supplier contracts, package price sheets, and compliance docs. DocStar fits because it integrates well with our booking approval chain. I

What is your favorite aspect of this product?

I like the intelligent capture engine. It reads contract clauses from our accommodation partners in Cyprus and drops them into searchable fields.

What do you dislike most about this product?

The web viewer struggles with large multi page documents when loading over slower regional networks like our small Cardiff office.

What recommendations would you give to someone considering this product?

Create a clean metadata plan before migrating. DocStar is powerful but unforgiving when fields are inconsistent. Train your team to use the capture templates correctly because accuracy improves with repetition.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

COLLINS K.

Role: Sales Marketing
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2025

One of the best

Likeliness to Recommend

8 /10

What differentiates DocStar from other similar products?

It is one of the best, reliable and versatile

What is your favorite aspect of this product?

Reliability

What do you dislike most about this product?

None I like it the most

What recommendations would you give to someone considering this product?

I will consider it for them

Pros

Caring
Fair
Reliable
Performance Enhancing

Cons

Inhibits Innovation
Slower Product Innovation
Less Inspiring

Amber M.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2025

Document management done effortlessly

Likeliness to Recommend

9 /10

What differentiates DocStar from other similar products?

DocStar has literally transformed frustrated document management into a strategic and more desirable task with its practicality, speed, scalability, and reliability. It thoughtfully handles collaborative editing without overriding content.

What is your favorite aspect of this product?

The initial idea behind adopting DocStar was to replace our former file servers, but it eventually became the backbone of our document management process. I like its audit trail feature, specifically, which gives me full control over who accessed or modified the document. My team likes that no misalignment and missing pages happen anymore during document scanning done through DocStar Capture, as it's fast and reliable.

What do you dislike most about this product?

Since we are using it in our company, I have not found any major issues, even its customer support is fast and very professional.

What recommendations would you give to someone considering this product?

Do not waste any more of your time hunting for documents, and get a relief of mind for their management only with DocStar.

Pros

Reliable
Unique Features
Efficient Service
Caring

DocStar

What is DocStar?

Company Details

Book a Free Demo Today!

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

DocStar Ratings

88 Likeliness to Recommend

96 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love DocStar?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

External Collaboration Ability to invite external participants to participate in team/collaborative workspaces, share files and work on processes together with internal participants.

Case Management Ability to organise and manage related documents logically and intuitively in cases which can be opened / closed, linked to workflows and have unique retention.

Web Forms Builder The ability to capture information to ECM via Form which can be published on 3rd party sites.

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Search The system can search an entire body of a document for a keyword or phrase.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

DocStar Reviews

Carles J.

Paperless Paths for Travel Staff.

Likeliness to Recommend

Pros

COLLINS K.

One of the best

Likeliness to Recommend

Pros

Cons

Amber M.

Document management done effortlessly

Likeliness to Recommend

Pros

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Feature Ratings

External Collaboration

Case Management

Web Forms Builder

Ediscovery Audit Trail

File Conversion

ECM Document Management

Workflow Process Automation

Mobile

Access Permissions Management

File Approvals Esignatures

Search

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of Customization