DocStar Logo Award Winner Product Badge
DocStar Logo Award Winner Product Badge
Epicor Software

DocStar

Composite Score
9.1 /10
CX Score
9.3 /10
Category
DocStar
9.1 /10

What is DocStar?

DocStar is a scalable, strategic cloud-based tool that allows you to manage all of your content securely—from capture to destruction.

Company Details


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Awards & Recognition

DocStar won the following awards in the Enterprise Content Management - Enterprise category

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DocStar Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocStar.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocStar?

2% Negative
2% Neutral
96% Positive

Pros

  • Trustworthy
  • Saves Time
  • Enables Productivity
  • Respectful

Feature Ratings

Average 89

External Collaboration

100

Case Management

100

Web Forms Builder

100

Ediscovery Audit Trail

90

File Conversion

90

ECM Document Management

90

Workflow Process Automation

90

Mobile

90

Access Permissions Management

89

File Approvals Esignatures

89

Search

89

Vendor Capability Ratings

Average 85

Business Value Created

89

Ease of Implementation

87

Usability and Intuitiveness

87

Ease of IT Administration

85

Product Strategy and Rate of Improvement

85

Availability and Quality of Training

85

Vendor Support

85

Quality of Features

84

Ease of Data Integration

83

Breadth of Features

83

Ease of Customization

81

DocStar Reviews

Yamato O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

A tool that improves workflow

Likeliness to Recommend

9 /10

What differentiates DocStar from other similar products?

One of DocStar's most outstanding features is its powerful document capture functionality. Thanks to its ability to automatically scan, index and archive documents, we have been able to almost completely eliminate the use of paper. In addition, integration with other business tools, such as ERP and CRM systems, allows information to flow more seamlessly between departments. Finally, its intuitive and customizable interface makes it easy for users, regardless of their technical expertise, to quickly adapt to the system.

What is your favorite aspect of this product?

I like it because DocStar is particularly well suited for organizations that handle high volumes of documentation, such as financial, legal and healthcare companies. Its ability to automate document approval and archiving processes is invaluable in environments where accuracy and speed are critical. However, small businesses with limited document needs may not be able to take advantage of the platform's full potential.

What do you dislike most about this product?

Sometimes, the speed of loading large files can be a little slow.

What recommendations would you give to someone considering this product?

Our overall experience with DocStar has been very positive. Implementation was relatively straightforward, and the support team was helpful every step of the way. Since we started using it, we have seen a marked improvement in cross-team collaboration, and transparency in processes has increased dramatically.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Unique Features

Leyla O.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Comprehensive but can improve in customization

Likeliness to Recommend

8 /10

What differentiates DocStar from other similar products?

AI, workflow, security

What is your favorite aspect of this product?

Workflow automation

What do you dislike most about this product?

UI complexity

What recommendations would you give to someone considering this product?

DocStar is a solid choice for businesses that need robust document management, with strong workflow automation and security features. However, be prepared for a potentially steep learning curve and less intuitive UI, so make sure your team is ready to invest in the setup and training process.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Cons

  • Slower Product Innovation

Arpit C.

  • Role: Information Technology
  • Industry: Education
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Oct 2023

A powerful and versatile ECM platform

Likeliness to Recommend

10 /10

What differentiates DocStar from other similar products?

- Cloud-based: DocStar is a cloud-based solution, which means that it is accessible from anywhere with an internet connection. This makes it ideal for businesses with remote employees or multiple locations. - Scalability: DocStar is a scalable solution that can be used by businesses of all sizes. It can be easily scaled up or down to meet the changing needs of your organization. - Security: DocStar is a highly secure solution with features such as encryption, access control, and auditing. This helps to protect your sensitive data from unauthorized access.

What is your favorite aspect of this product?

- Scalability: DocStar is a cloud-based solution that can be used by businesses of all sizes, from small businesses to large enterprises. It can be easily scaled up or down to meet the changing needs of your organization. - Security: DocStar is highly secure and offers a number of security features, such as encryption, access control, and auditing, to help protect your sensitive data from unauthorized access.

What do you dislike most about this product?

The thing I dislike most about DocStar, an Epicor Solution is that it can be a bit expensive, especially for small businesses. However, I think the benefits of using DocStar outweigh the costs.

What recommendations would you give to someone considering this product?

- Consider your needs. What are your specific ECM requirements? What features are most important to you? Once you have a good understanding of your needs, you can start to evaluate different ECM platforms. - Compare different ECM platforms. There are a number of different ECM platforms available, so it is important to compare them carefully before making a decision. Consider factors such as features, pricing, scalability, and security. - Read reviews. Read reviews from other users to get their feedback on DocStar and other ECM platforms. This can help you to make an informed decision.

Pros

  • Enables Productivity
  • Efficient Service
  • Inspires Innovation
  • Caring

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