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Dialpad

Dialpad Connect

Composite Score

8.7 /10

CX Score

8.9 /10

168 Reviews Write a Review

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What is Dialpad Connect?

Our rich interface makes it easy to do things like mute a noisy caller, dial-in another person mid-call, share your screen, call controls and more.

Company Details

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Awards & Recognition

Dialpad Connect won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

9 Top Rated Capabilities

9 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

8 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

10 Top Rated Capabilities

10 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact

2022

9 Top Rated Capabilities

8 Top Rated Features

2022

Dialpad Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Connect?

2% Negative

2% Neutral

96% Positive

Pros

Enables Productivity
Efficient Service
Reliable
Performance Enhancing

Feature Ratings

Average 86

Audio Conferencing VoIP

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing Call in Bridge

Audio Controls

Keyboard Mouse Control

Facilitator Functions

Virtual Whiteboard

Screen Share

Application Share

Vendor Capability Ratings

Average 84

Breadth of Features

Ease of Customization

Quality of Features

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Business Value Created

Vendor Support

Also Featured in...

Unified Communications as a Service

Score 8.1

View Dialpad Connect in this category (opens in a new tab)

Dialpad Connect Reviews

Adriana J.

Role: Information Technology
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

It is an excellent tool for remote communication

Likeliness to Recommend

10 /10

What differentiates Dialpad Connect from other similar products?

Dialpad Ai Meetings has provided me with a reliable platform for remote collaboration. Compared to other solutions for professional remote video calling, this one is clearly superior and indispensable.

What is your favorite aspect of this product?

Thanks to this tool, we can maintain constant communication with our clients. It is easy to use and packed with features; we would recommend it to anyone. Best of all, we have top-notch customer service and experts ready to help at any time.

What do you dislike most about this product?

Since we started using it, it has been an excellent communication tool; we haven't had any problems and don't anticipate any.

What recommendations would you give to someone considering this product?

As a company, we think it's great; it's improved our communication with customers and is easily the most effective virtual meeting tool we've used.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Mawumenyo Atsu N.

Role: Student Academic
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Seamless Collaboration Made Easy With Dialpad

Likeliness to Recommend

9 /10

What differentiates Dialpad Connect from other similar products?

I think what makes Dialpad Ai Meetings stands out is its easy-to-use interface, live AI transcriptions, and advanced collaboration features.

What is your favorite aspect of this product?

My favorite features/aspects include their user-friendly interface, ease of scheduling, and the recording option which enhances meeting effectiveness.

What do you dislike most about this product?

For the dislikes, I would say the occasional issues like blurry or frozen screens during screen sharing which makes it difficult to have an effective meeting.

What recommendations would you give to someone considering this product?

Dialpad Ai Meeting is a valuable tool for quick and effective collaboration, particularly for remote work and interviews so if these qualities/features suit your needs, then you've got yourself a good product.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Unique Features

Arpit N.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Super fantastic

Likeliness to Recommend

9 /10

What differentiates Dialpad Connect from other similar products?

Very good to use and easy.

What is your favorite aspect of this product?

User Interface must use very good Software.

What do you dislike most about this product?

Sometime lagged.

What recommendations would you give to someone considering this product?

Must use very good.

Pros

Reliable
Enables Productivity
Trustworthy
Unique Features

Dialpad Connect

What is Dialpad Connect?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

Dialpad Connect Ratings

88 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Dialpad Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Video Conferencing Interactive video conferencing using a webcam

Instant Messaging Real-time, text-based communication between two or more people

File Transfer File transfer services

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Keyboard Mouse Control Host can grant or remove control

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Screen Share Ability to share a computer screen for viewing by web conference participants

Application Share Ability to share a single application only for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Unified Communications as a Service

Dialpad Connect Reviews

Adriana J.

It is an excellent tool for remote communication

Likeliness to Recommend

Pros

Mawumenyo Atsu N.

Seamless Collaboration Made Easy With Dialpad

Likeliness to Recommend

Pros

Arpit N.

Super fantastic

Likeliness to Recommend

Pros

Most Popular Dialpad Connect Comparisons

Zoom Workplace

Microsoft Teams

Google Meet

Webex Meetings

GoTo Meeting

Adobe Connect

Feature Ratings

Audio Conferencing VoIP

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing Call in Bridge

Audio Controls

Keyboard Mouse Control

Facilitator Functions

Virtual Whiteboard

Screen Share

Application Share

Vendor Capability Ratings

Breadth of Features

Ease of Customization

Quality of Features

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Business Value Created

Vendor Support