Device42 Logo
Device42 Logo
Freshworks Inc.

Device42

Composite Score
7.7 /10
CX Score
7.8 /10
Category
Device42
7.7 /10

What is Device42?

Device42 is the most comprehensive agentless discovery system for Hybrid IT available today. Device42 can continuously discover, map, and optimize infrastructure and applications across data centers and cloud, providing accurate views of your IT ecosystem. Device42 intelligently groups discovered workloads by application affinities, dramatically reducing the effort required to create move groups, capturing all communications. Customers in more than 60 countries including Global 2000 clients and Systems Integrators use these capabilities as they manage and modernize their IT infrastructure and application landscapes and adopt DevOps practices.

Company Details


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Awards & Recognition

Device42 won the following awards in the IT Asset Management - Midmarket category

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Device42 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Device42.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

1
Since last award

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Device42?

7% Negative
1% Neutral
92% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Effective Service
  • Appreciates Incumbent Status

Feature Ratings

Average 82

Decentralized Management

86

Integrated Discovery

86

End to End Lifecycle Management

84

Cloud License Management

82

Financial Analysis

81

Analytics and Reporting

79

Software Usage Metering

77

Data Import Export and Aggregation

76

Advanced License Management

67

Software Recognition Library

64

Vendor Capability Ratings

Average 80

Ease of Data Integration

85

Business Value Created

84

Vendor Support

82

Ease of Customization

82

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Breadth of Features

80

Quality of Features

79

Usability and Intuitiveness

77

Ease of IT Administration

77

Ease of Implementation

76

Device42 Reviews

Chad C.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2022

Don't migrate complex applications without it!

Likeliness to Recommend

10 /10

What differentiates Device42 from other similar products?

I have not reviewed similar products to compare them.

What is your favorite aspect of this product?

The automatic discovery of so many aspects of computer systems.

What do you dislike most about this product?

When I used it 4 years ago we would occasionally have a remote node stop responding and have to reinstall it.

What recommendations would you give to someone considering this product?

At least get a demo of what it can do that way you can include it in your internal discussions surrounding migrating large, complex applications. This product will help ensure you don't forget a database or server attached to a device BEFORE you start migrating.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Dec 2022

Large library of device support out of the box.

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Dec 2022

Great product, even better service!

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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