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Google

Customer Experience Agent Studio

Composite Score

8.6 /10

CX Score

8.9 /10

67 Reviews Write a Review

Claim Software

What is Customer Experience Agent Studio?

Customer Experience Agent Studio (Previously Dialogflow) provides a next-generation platform powered by Gemini to rapidly build, evaluate, and deploy highly personalized conversational agents in days versus weeks.

Company Details

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Awards & Recognition

Customer Experience Agent Studio won the following awards in the Chatbots category

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2026 Emotional Footprint Champion

Latest Award, 2026

2025 Data Quadrant Champion

2025

5 Top Rated Capabilities

3 Top Rated Features

2024

Service Experience
Product Impact
Conflict Resolution

2024

1 Top Rated Capabilities

2 Top Rated Features

2023

Conflict Resolution

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

Customer Experience Agent Studio Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Customer Experience Agent Studio.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Customer Experience Agent Studio?

5% Negative

3% Neutral

92% Positive

Pros

Saves Time
Helps Innovate
Reliable
Respectful

Feature Ratings

Average 78

Knowledgebase

Natural Language Processing

Multi-channel

Voice or Text Input

Translation

Workflow Processing

Personalized Service

Learning and Adaptability

Application Programming Interface

Leads Generation

Scheduled Availability

Vendor Capability Ratings

Average 79

Ease of Implementation

Quality of Features

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

Also Featured in...

Conversational AI

Score 8.6

View Customer Experience Agent Studio in this category (opens in a new tab)

Customer Experience Agent Studio Reviews

Victor M.

Role: Sales Marketing
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2025

Dialogflow is reliable and makes work easy.

Likeliness to Recommend

7 /10

What differentiates Customer Experience Agent Studio from other similar products?

User interface and its deep integration with Google systems.

What is your favorite aspect of this product?

It's design, its language processing, and of course, its integrations with Google. They are very seamless

What do you dislike most about this product?

Its high cost.

What recommendations would you give to someone considering this product?

It is actually a great tool just eas into it and you will eventually enjoy it.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Reyansh D.

Role: C-Level
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2025

Excellent AI agent for front desk customer service

Likeliness to Recommend

9 /10

What differentiates Customer Experience Agent Studio from other similar products?

Easy to use, has options to switch from active to inactive mode, excellent customer support

What is your favorite aspect of this product?

Easy to use and UI friendly Data backup reporting

What do you dislike most about this product?

Error logs are not created as per usage

What recommendations would you give to someone considering this product?

Sure, this is a great product to use for front end customer service

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ananda Aditya L.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2025

Dialogflow ES is a good product but CX is the best

Likeliness to Recommend

7 /10

What differentiates Customer Experience Agent Studio from other similar products?

It's nlu capabilities, multi agent support, knowledge base ability to integrate with external channels just with a tap

What is your favorite aspect of this product?

Knowledge base and channel integrations

What do you dislike most about this product?

Limited features of handling conv ai flows as we can do only with intent creation

What recommendations would you give to someone considering this product?

As we now have dialogflow cx, everyone is now working on cx instead of ES

Pros

Reliable
Enables Productivity
Effective Service
Altruistic

Customer Experience Agent Studio

What is Customer Experience Agent Studio?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

Customer Experience Agent Studio Ratings

88 Likeliness to Recommend

97 Plan to Renew

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Customer Experience Agent Studio?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Translation Supports automatic translate to multiple languages.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Conversational AI

Customer Experience Agent Studio Reviews

Victor M.

Dialogflow is reliable and makes work easy.

Likeliness to Recommend

Pros

Reyansh D.

Excellent AI agent for front desk customer service

Likeliness to Recommend

Pros

Ananda Aditya L.

Dialogflow ES is a good product but CX is the best

Likeliness to Recommend

Pros

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Feature Ratings

Knowledgebase

Natural Language Processing

Multi-channel

Voice or Text Input

Translation

Workflow Processing

Personalized Service

Learning and Adaptability

Application Programming Interface

Leads Generation

Scheduled Availability

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization