Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

Google

Customer Experience Agent Studio

Composite Score

8.6 /10

CX Score

8.9 /10

40 Reviews Write a Review

Claim Software

What is Customer Experience Agent Studio?

Customer Experience Agent Studio (Previously Dialogflow) provides a next-generation platform powered by Gemini to rapidly build, evaluate, and deploy highly personalized conversational agents in days versus weeks.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Customer Experience Agent Studio won the following awards in the Conversational AI category

Filter By

2026 Data Quadrant Champion

Latest Award, 2026

5 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact

2025

2025 Data Quadrant Champion

2025

5 Top Rated Capabilities

6 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

6 Top Rated Features

2024

Customer Experience Agent Studio Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Customer Experience Agent Studio.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Customer Experience Agent Studio?

2% Negative

0% Neutral

98% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Unique Features

Feature Ratings

Average 85

Learning and Adaptability

Leads Generation

Intent Extraction

Workflow Processing

Natural Language Processing

Artificial Intelligence Engine

Other Integrations

Personalized Service

Generative AI

Translation

Retrieval augmented generation

Vendor Capability Ratings

Average 84

Ease of Implementation

Ease of Data Integration

Quality of Features

Breadth of Features

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Also Featured in...

Chatbots

Score 8.6

View Customer Experience Agent Studio in this category (opens in a new tab)

Customer Experience Agent Studio Reviews

Mahendra S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2023

A Revolutionizing Product

Likeliness to Recommend

9 /10

What differentiates Customer Experience Agent Studio from other similar products?

Dialogflow is ease to use, with the reliability of google, the quality of process it provides is amazing, the NLP structure is pretty strong/

What is your favorite aspect of this product?

The Conversational part, where we can just discuss the idea and ka-boomm the idea is turning into reality.

What do you dislike most about this product?

As of now, there is nothing much, however the UI can be made more minimalistic.

What recommendations would you give to someone considering this product?

Just understand how prompting works and understand your use case before putting it into Dialogflow.

Pros

Helps Innovate
Efficient Service
Effective Service
Saves Time

Ruben Aaron C.

Role: Sales Marketing
Industry: Construction
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Dec 2023

The pioneer on AI powered conversations

Likeliness to Recommend

10 /10

What differentiates Customer Experience Agent Studio from other similar products?

Pricing and intituiveness.

What is your favorite aspect of this product?

Intent recognition

What do you dislike most about this product?

The long learning curve, especially with integrations.

What recommendations would you give to someone considering this product?

Great for creatin your chatbots, with a great intent engine.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

guillaume b.

Role: Information Technology
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Highly wustomizable chatbot experience

Likeliness to Recommend

9 /10

What differentiates Customer Experience Agent Studio from other similar products?

Mature, powerful, and well integrated with the whole Google Cloud ecosystem (security, endpoint, scalability,...)

What is your favorite aspect of this product?

The NLP power and the LLM integration

What do you dislike most about this product?

It's hard to jump into. Not very intuitive and discouraging at the first try

What recommendations would you give to someone considering this product?

Don't start alone. Leverage expert knowledge or training before starting your journey

Pros

Helps Innovate
Continually Improving Product
Inspires Innovation
Respectful

Customer Experience Agent Studio

What is Customer Experience Agent Studio?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Customer Experience Agent Studio Ratings

91 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Customer Experience Agent Studio?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Intent Extraction Ability to extract the actions that user has performed

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Other Integrations Ability to synchronize with other chat options and ITSM tools

Personalized Service In conjunction with CRM/ITSM integration or browser cookies, the assistant can be configured to deliver a more personalized service to the client.

Generative AI Ability to use Gen AI to enhance the conversation

Translation Supports automatic translate to multiple languages.

Retrieval augmented generation Retrieve historical knowledge/accounts and use database to query data.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Chatbots

Customer Experience Agent Studio Reviews

Mahendra S.

A Revolutionizing Product

Likeliness to Recommend

Pros

Ruben Aaron C.

The pioneer on AI powered conversations

Likeliness to Recommend

Pros

guillaume b.

Highly wustomizable chatbot experience

Likeliness to Recommend

Pros

Most Popular Customer Experience Agent Studio Comparisons

Yellow.ai

Kore.ai AI for Service

Amazon Lex

Qualified PiperX

Avaamo

Drift

1
Since last award

Feature Ratings

Learning and Adaptability

Leads Generation

Intent Extraction

Workflow Processing

Natural Language Processing

Artificial Intelligence Engine

Other Integrations

Personalized Service

Generative AI

Translation

Retrieval augmented generation

Vendor Capability Ratings

Ease of Implementation

Ease of Data Integration

Quality of Features

Breadth of Features

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization