Crazy Egg Customer Reviews 2023

What is Crazy Egg?

Crazy Egg is an analytics platform that tracks and optimizes website visitor behavior so you can improve the user experience, increase your conversion rates, and boost your bottom line.

Company Details

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Crazy Egg Ratings

Real user data aggregated to summarize the product performance and customer experience.

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Crazy Egg?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 86

Device and Browser Analytics

97

Social Media Analytics

90

Data Visualization

88

Conversion Analysis

87

Paid Search Integration

85

Audience Demographics

83

Customer Value Analysis

82

API Framework

80

Audience Segmentation

78

Customer Journey Modelling

76

Search Engine Optimization

72

Vendor Capability Ratings

Average 83

Ease of IT Administration

93

Ease of Implementation

91

Ease of Customization

90

Quality of Features

90

Business Value Created

87

Ease of Data Integration

83

Usability and Intuitiveness

81

Vendor Support

79

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

78

Breadth of Features

75

Crazy Egg Reviews

Alexander A.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Crazy egg helps us to get to know our users

Likeliness to Recommend

9 / 10

What differentiates Crazy Egg from other similar products?

This is a great tool that is helping us to know our users of the web pages we manage, as it allows us to know what users are looking for, the categories they are most interested in, the interactions they had within the page, even the time spent within it and the clicks they made. All this information allows us to make improvements within our web content.

What is your favorite aspect of this product?

The platform provides a series of data and analysis in real time, which allows us to know at the moment, what is happening within it. This is especially important to test the effectiveness of some of the marketing strategies we use. It allows us to perform a series of follow-ups within the page, such as tracking user participation and interaction, as well as the time spent on the page and the categories and sections that interest the user. It has heat maps, to see first hand every movement of the user within the web page and to be able to monitor every step they take within it.

What do you dislike most about this product?

I would like the program to be easier to configure, since I have to configure it for each web page I enter into the system, which increases my work. We have found that some of the data is not in real time, which limits our time to correct errors and attract more traffic. The price may be a little higher than its competitors, but we have tried other software and this one seems to be the easiest to use and has given us the best results, so we will keep it.

What recommendations would you give to someone considering this product?

Easy to set up, it helps us discover user behavior on our site and improve conversion rates. Heat maps show us where users are on our site, which specific CTA gets the most clicks and what needs to be changed to keep our visitors on our site and get them to buy our products.

Pros

Helps Innovate
Reliable
Trustworthy
Effective Service

Crazy Egg

Crazy Egg

What is Crazy Egg?

Company Details

Need Assistance?

Crazy Egg Ratings

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Crazy Egg?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Device and Browser Analytics Capture and summarize device and browser information.

Social Media Analytics Captures information on social signals from popular services (Twitter, Facebook, LinkedIn etc.).

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Paid Search Integration Integrates with popular search advertising services (i.e. AdWords) and can make predictive recommendations around areas like keywords.

Audience Demographics The ability to capture, analyze and display customer demographic/firmographic data from different channels.

Customer Value Analysis Predicts customer lifetime value based on past conversions.

API Framework Move data to and from the platform and other customer interaction applications (i.e. Marketing Automation) with ease.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Customer Journey Modelling The ability to effectively model and display customer behaviors or journeys through multiple channels and touchpoints.

Search Engine Optimization Provides targeted recommendations for improving and optimizing a page for organic search rankings (i.e. via A/B testing or multivariate testing).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Crazy Egg Reviews

Alexander A.

Crazy egg helps us to get to know our users

Likeliness to Recommend

Pros

Feature Ratings

Device and Browser Analytics

Social Media Analytics

Data Visualization

Conversion Analysis

Paid Search Integration

Audience Demographics

Customer Value Analysis

API Framework

Audience Segmentation

Customer Journey Modelling

Search Engine Optimization

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Ease of Customization

Quality of Features

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features