What is ConvergeHub?
ConvergeHub offers a customer relationship management (CRM) and sales and marketing automation system for small and midsize businesses. With it, businesses can store contact lists, build and run targeted campaigns and manage sales activities and leads.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
1
Since last award
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConvergeHub?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Telephony and Call Center Management
Activity and Workflow Management
Customer Service Management
Sales Management
Analytics and Reporting
Quote Contract and Proposal
Marketing Management
Lead Management
Collaboration
Account and Contact Management
Mobile
Vendor Capability Ratings
Ease of Customization
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Vendor Support
Product Strategy and Rate of Improvement
ConvergeHub Reviews
Baggy S.
- Role: Sales Marketing
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Jun 2022
The system is incredibly intuitive.
Likeliness to Recommend
What differentiates ConvergeHub from other similar products?
Ease of use. The set of the fields and innovate custom fields has allowed to create modules that other CRM systems are not capable of delivering. Within hours of use you are up and running with a system that integrates into your business. New users adapt very quickly. As a Sales organisation we have found it invaluable in tracking and closing leads.
What is your favorite aspect of this product?
Sales Module - and a feature converge hub helped us build - that is absolutely unique to our CRM system. I would go as far to say it is a 'World Beater'!
What do you dislike most about this product?
Layout could be a bit more modern - a Kanban view would be great. However, this does not distract from the fact that it is still superior to many systems that I have used - and we have used many!
What recommendations would you give to someone considering this product?
Get you business flow and operations mapped out first! Then look to create the custom fields that you need and modules you want. Most importantly enjoy and grow sales!!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Maria A.
- Role: Sales Marketing
- Industry: Shipping
- Involvement: Vendor Selection and Purchasing
Submitted Jun 2022
This is a great too, helps my daily work life
Likeliness to Recommend
What differentiates ConvergeHub from other similar products?
Customer service
What is your favorite aspect of this product?
Facilities
What do you dislike most about this product?
I don’t have
What recommendations would you give to someone considering this product?
To have a great team behind this
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Joe K.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2022
Extremely flexible solution, easy to configure.
Likeliness to Recommend
What differentiates ConvergeHub from other similar products?
Easy configuration that can be performed by any business user.
What is your favorite aspect of this product?
Extremely flexible dashboards and reports
What do you dislike most about this product?
The mobile experience could be a little improved.
What recommendations would you give to someone considering this product?
Start a trial and use it for a week. There are lots of online resources to help you get started, and Convergehub support is extremely responsive whenever you need their assistance.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity