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Contentsquare UK

Contentsquare

Composite Score

7.7 /10

CX Score

8.3 /10

5 Reviews Write a Review

Claim Software

What is Contentsquare?

The experience analytics platform captures every in-page interaction and micro-gesture to understand the how and why of customer behavior. We turn this analysis into scores, visualizations and recommendations that make it easier for every team member to do the right thing. Because our digital experience stack supports the full cycle of digital improvement, Contentsquare helps you make smarter decisions every step of the way.

Company Details

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Contentsquare Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

95 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Contentsquare?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 81

E-Commerce Integration

Social Media Integration

Web Publishing Capabilities

Analytics and Reporting

Omnichannel Delivery

Management Interface

Translation Facilitation

Digital Asset Management

Content Security

Content Workflow Management

Content Repository

Vendor Capability Ratings

Average 84

Business Value Created

Ease of Data Integration

Vendor Support

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Contentsquare Reviews

German Jose F.

Role: Sales Marketing
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2022

Analysis and easy presentation with Contentsquare

Likeliness to Recommend

10 /10

What differentiates Contentsquare from other similar products?

By reviewing our data we were able to make the observation of analysis by zones of how our online tours work in order to prioritize and readjust the page, having a lot of help from their customer service, which provided us with help and ideas for our project because we were beginners in the platform.

What is your favorite aspect of this product?

We can highlight a very well structured interface at a visual level which also allows us the great visualization of the report analysis of the website, as well as the analysis of very complex reports which helps us to better understand and an excellent interaction with each page, we are really grateful with their customer service.

What do you dislike most about this product?

Their tools work correctly most of the time, there are few times that they have had errors, but with a solution in a very short time, many times we feel a little overwhelming due to the amount of complex tools that are seen at a glance, with the help of technical support is solved little by little, thanks to the help they provide.

What recommendations would you give to someone considering this product?

We can say that we recommend Contentsquare even though they have a wide variety of tools which at first may seem a bit complex, but with practice and the help of customer service you can really get a great experience in terms of manipulating the program as well as benefits for your organization. It does a better job than most other platforms in terms of getting actionable information rather than just displaying data.

Pros

Helps Innovate
Enables Productivity
Caring
Respectful

Contentsquare

What is Contentsquare?

Company Details

Need Assistance?

Contentsquare Ratings

95 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+100 Net Emotional Footprint

How much do users love Contentsquare?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Omnichannel Delivery The ability to support and connect with channels including Cloud Services, Big Data Platforms, web, mobile, social, IoT, wearables, etc.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Content Workflow Management The ability to enable editorial or authorship workflows on content within the platform.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Contentsquare Reviews

German Jose F.

Analysis and easy presentation with Contentsquare

Likeliness to Recommend

Pros

Feature Ratings

E-Commerce Integration

Social Media Integration

Web Publishing Capabilities

Analytics and Reporting

Omnichannel Delivery

Management Interface

Translation Facilitation

Digital Asset Management

Content Security

Content Workflow Management

Content Repository

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Vendor Support

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement