CloudTalk
What is CloudTalk?
With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business. The only thing you need is internet access. Integration into your existing helpdesk, e-commerce or CRM solutions, international phone numbers and many other features of a first-class call center will make your work more efficient and boost satisfaction of your clients.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceCloudTalk Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on CloudTalk.
80 Likeliness to Recommend
75 Plan to Renew
80 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love CloudTalk?
Pros
- Caring
- Respectful
- Security Protects
- Efficient Service
Feature Ratings
Call Recording
Ticket Management
Workforce Management
Contact Center Compliance Management
Call Scripting and Call Flow Management
Knowledge Management
Multi Channel Queue Management
Multi Channel Intake Integration
Screen Prompts
Contact Center Analytics
Skills Based Routing
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of Data Integration
Vendor Support
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
CloudTalk Reviews

Jan K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2022
Simply great!
Likeliness to Recommend
What differentiates CloudTalk from other similar products?
Ease of use, Stunning customer Service
What is your favorite aspect of this product?
Support and easy to manage dashboards for our internal reporting
What do you dislike most about this product?
The platform hasn't upgraded much in past years. But they say they are working on something new. Lookign forward to it :))
What recommendations would you give to someone considering this product?
Ask about the numbers in advance. Country + Usage fit might be hard to find in some countries.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Respectful
Cons
- Slower Product Innovation

Mariam K.
- Role: Operations
- Industry: Shipping
- Involvement: End User of Application
Submitted Apr 2022
User-friendly
Likeliness to Recommend
What differentiates CloudTalk from other similar products?
It is easy to use. You can make calls without an issues. You can also monitor agents on how they are doing and help them while on call.
What is your favorite aspect of this product?
Monitoring agents as I already mentioned! You can just message them.
What do you dislike most about this product?
Sometimes you may hear some sounds while calling but anyway it solves soon.
What recommendations would you give to someone considering this product?
Recommend to check price.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features

Bianca V.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2022
Easy to use and for a decent price point
Likeliness to Recommend
What differentiates CloudTalk from other similar products?
It is easy to use and implement, great to see statistics around your calls
What is your favorite aspect of this product?
Easy to use and track your phone calls / clients
What do you dislike most about this product?
It is unrealiable in some instances and quite often has technical problems
What recommendations would you give to someone considering this product?
Overall does the job for a good price but isn't great for how many technical bugs the software encounters
Pros
- Effective Service
- Helps Innovate
- Continually Improving Product
- Performance Enhancing