ClickUp Customer Reviews 2026 | Objectives and Key Results

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ClickUp

Composite Score

8.9 /10

CX Score

9.2 /10

50 Reviews Write a Review

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What is ClickUp?

Build ClickUp into your own mission control center - small team or large team, simple workflows or complex workflows. One platform for everything. Bring everything together in one centralized place to manage all your productivity needs and track progress with custom Dashboards.

Company Details

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Awards & Recognition

ClickUp won the following awards in the Objectives and Key Results category

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2025 Data Quadrant Champion

Latest Award, 2025

5 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact

2025

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

5 Top Rated Features

2024

ClickUp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ClickUp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ClickUp?

2% Negative

4% Neutral

94% Positive

Pros

Helps Innovate
Reliable
Enables Productivity
Efficient Service

Feature Ratings

Average 87

Task Management

Collaboration

Real-Time Visualization

Conversations & Feedback

Templates

Milestones/Calendar Tracking

Check-ins and Reviews

API Integration

OKR Alignment

Goal Setting

Dashboards and Reporting

Vendor Capability Ratings

Average 82

Quality of Features

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Also Featured in...

Product Management

Score 9.1

View ClickUp in this category (opens in a new tab)

Task Management

Score 9.1

View ClickUp in this category (opens in a new tab)

Project Management - Enterprise

Score 9.0

View ClickUp in this category (opens in a new tab)

AI Content Creation and Optimization

Score 8.5

View ClickUp in this category (opens in a new tab)

ClickUp Reviews

Muhammad L.

Role: Student Academic
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Features are Disappointing!

Likeliness to Recommend

8 /10

What differentiates ClickUp from other similar products?

I did not find any practical difference or set of unique features that only clickup provides. Its like any other project management tool and may even lack in some functionalities like it does not provide PLM support.

What is your favorite aspect of this product?

Its mostly free for a small team, with some locked features in the free version but nothing that is super important.

What do you dislike most about this product?

Lack of features and usability. It isn't the most intuitive to use software.

What recommendations would you give to someone considering this product?

I would reccomend to try the free version and do try other products as well before finalizing on it,

Pros

Continually Improving Product
Inspires Innovation
Includes Product Enhancements
Security Protects

Bruno S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Easy to use, have many widgets, family interface

Likeliness to Recommend

10 /10

What differentiates ClickUp from other similar products?

Friendly interface and easy to management tasks

What is your favorite aspect of this product?

Management tasks and OKR

What do you dislike most about this product?

Have many widgets that i dont use

What recommendations would you give to someone considering this product?

Facilities and friendly interface, easy to use and a perfect software for management tasks and OKR

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Rajat S.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

ClickUp offers a vast array of tools

Likeliness to Recommend

8 /10

What differentiates ClickUp from other similar products?

While competitors offer task management and collaboration, ClickUp integrates a staggering variety of tools like docs, chat, goals, and even mind mapping (through integrations). This eliminates the need for multiple subscriptions and fosters a truly all-in-one project management experience.

What is your favorite aspect of this product?

The most appealing aspect of ClickUp is its versatility. It goes beyond basic task management, offering functionalities for document creation, communication, goal setting, and even creative brainstorming (through integrations). This makes ClickUp a truly comprehensive project management hub.

What do you dislike most about this product?

ClickUp's vast feature set can be overwhelming for beginners. Compared to simpler project management tools, it has a steeper learning curve.

What recommendations would you give to someone considering this product?

ClickUp is a powerful tool ideal for teams and individuals seeking a comprehensive project management solution. Its versatility and free plan are major advantages. However, the learning curve and potential for interface clutter are factors to consider. If you prioritize a simple and user-friendly experience, ClickUp might have a steeper initial climb. But if you're looking for a feature-rich platform with high customization potential, ClickUp is definitely worth exploring

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ClickUp

What is ClickUp?

Company Details

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Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

ClickUp Ratings

90 Likeliness to Recommend

96 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ClickUp?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Real-Time Visualization Ability to analyze and visualize data as soon as it becomes available via data-streaming pipelines.

Conversations & Feedback Request, gather, and track informal feedback on individuals or teams to motivate and progress them.

Templates Curated templates for teams, managers, or employees for tracking OKRs, development plans, performance and more.

Milestones/Calendar Tracking Important dates and milestones for individuals/teams are managed in an internal calendar for goal tracking and task completion.

Check-ins and Reviews Timely check-ins and reviews within a team to ensure that progress is made regularly and problems are identified early.

API Integration Can connect two or more applications using their application programming interfaces (APIs) to exchange data and functionality.

OKR Alignment Set, collaborate, align and track progress towards OKRs both vertically and horizontally.

Goal Setting The process of identifying something that you want to accomplish and establishing measurable goals and timeframes.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Product Management

Task Management

Project Management - Enterprise

AI Content Creation and Optimization

ClickUp Reviews

Muhammad L.

Features are Disappointing!

Likeliness to Recommend

Pros

Bruno S.

Easy to use, have many widgets, family interface

Likeliness to Recommend

Pros

Rajat S.

ClickUp offers a vast array of tools

Likeliness to Recommend

Pros

1
Since last award

1
Since last award

Feature Ratings

Task Management

Collaboration

Real-Time Visualization

Conversations & Feedback

Templates

Milestones/Calendar Tracking

Check-ins and Reviews

API Integration

OKR Alignment

Goal Setting

Dashboards and Reporting

Vendor Capability Ratings

Quality of Features

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Vendor Support

Ease of IT Administration

Availability and Quality of Training