ClickUp Customer Reviews 2025 | Objectives and Key Results

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ClickUp

Composite Score

8.9 /10

CX Score

9.2 /10

49 Reviews Write a Review

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What is ClickUp?

Build ClickUp into your own mission control center - small team or large team, simple workflows or complex workflows. One platform for everything. Bring everything together in one centralized place to manage all your productivity needs and track progress with custom Dashboards.

Company Details

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Awards & Recognition

ClickUp won the following awards in the Objectives and Key Results category

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2025 Data Quadrant Champion

Latest Award, 2025

5 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact

2025

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

5 Top Rated Features

2024

ClickUp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ClickUp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ClickUp?

2% Negative

4% Neutral

94% Positive

Pros

Helps Innovate
Reliable
Enables Productivity
Efficient Service

Feature Ratings

Average 86

Task Management

Collaboration

Real-Time Visualization

Conversations & Feedback

Milestones/Calendar Tracking

Templates

Check-ins and Reviews

OKR Alignment

API Integration

Goal Setting

Dashboards and Reporting

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Also Featured in...

Product Management

Score 9.1

View ClickUp in this category (opens in a new tab)

Task Management

Score 9.1

View ClickUp in this category (opens in a new tab)

Project Management - Enterprise

Score 9.0

View ClickUp in this category (opens in a new tab)

AI Content Creation and Optimization

Score 8.6

View ClickUp in this category (opens in a new tab)

ClickUp Reviews

Felix K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

ClickUp - A recommendable project management tool

Likeliness to Recommend

7 /10

What differentiates ClickUp from other similar products?

It supports a wide range of integration tools for better performance, such as Calendar, Slack, and other daily drivers.

What is your favorite aspect of this product?

1. The free version includes practically all of the useful features. 2. Their support crew is always ready to assist. 3. The reminder functionality is quite useful. It assists us with the proactive work that needs to be done monthly, weekly, or daily. 4. It's quite simple to track project progress. Participants in the project can simply leave notes under the task. 5. It's easy to customize the displays, tasks, and general custom fields.

What do you dislike most about this product?

!. The notifications and reminders can become quite annoying at times, although you can customize them. 2. As your Organizations grows and more workspaces and projects are created, the interface can become overwhelming and hard to keep track of. 3. The Mobile app could be improved to offer the same functionalities as the web version

What recommendations would you give to someone considering this product?

Almost perfect for tool for project and task management, goal setting, among others.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Rebecca (Becky) S.

Role: Industry Specific Role
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Great list views but lacking reporting features.

Likeliness to Recommend

7 /10

What differentiates ClickUp from other similar products?

It's MUCH easier to configure than Jira!

What is your favorite aspect of this product?

I like being able to share lists (in a limited fashion) with people outside my company.

What do you dislike most about this product?

I don't care for the kanban view of this product at all. I also don't like having to re-download attachments each time I want to view them from a task card.

What recommendations would you give to someone considering this product?

You'll need to be able to break everything down into lists that you want to manage with this product.

Pros

Trustworthy
Efficient Service
Caring
Respectful

Kartik A.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Great tool but wearing too many hats/features

Likeliness to Recommend

7 /10

What differentiates ClickUp from other similar products?

has a ton of features, consider everything like google keep, notion, google suite/workspace, todoist, asana, trello and much more all compiled into one tool called clickup

What is your favorite aspect of this product?

- nice neat features - always improving attitude - good and prompt support's initial first reply

What do you dislike most about this product?

a few things - too many features are distracting - hard to onboard new team on this (I prefer trello many times for easier stuff and less moving parts) - mobile app is super bad (since years) -

What recommendations would you give to someone considering this product?

get it, give it a shot -- i recommended this to a bunch of people and they using since 4+ years now... this is a solid tool, no doubt but can be overwhelming... incase it doesn't seem to you, go for it - this will change your biz's life

Pros

Continually Improving Product
Trustworthy
Inspires Innovation
Altruistic

ClickUp

What is ClickUp?

Company Details

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Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

ClickUp Ratings

90 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ClickUp?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Real-Time Visualization Ability to analyze and visualize data as soon as it becomes available via data-streaming pipelines.

Conversations & Feedback Request, gather, and track informal feedback on individuals or teams to motivate and progress them.

Milestones/Calendar Tracking Important dates and milestones for individuals/teams are managed in an internal calendar for goal tracking and task completion.

Templates Curated templates for teams, managers, or employees for tracking OKRs, development plans, performance and more.

Check-ins and Reviews Timely check-ins and reviews within a team to ensure that progress is made regularly and problems are identified early.

OKR Alignment Set, collaborate, align and track progress towards OKRs both vertically and horizontally.

API Integration Has API so that it can integrate with other apps.

Goal Setting The process of identifying something that you want to accomplish and establishing measurable goals and timeframes.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Product Management

Task Management

Project Management - Enterprise

AI Content Creation and Optimization

ClickUp Reviews

Felix K.

ClickUp - A recommendable project management tool

Likeliness to Recommend

Pros

Rebecca (Becky) S.

Great list views but lacking reporting features.

Likeliness to Recommend

Pros

Kartik A.

Great tool but wearing too many hats/features

Likeliness to Recommend

Pros

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Feature Ratings

Task Management

Collaboration

Real-Time Visualization

Conversations & Feedback

Milestones/Calendar Tracking

Templates

Check-ins and Reviews

OKR Alignment

API Integration

Goal Setting

Dashboards and Reporting

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Vendor Support

Ease of IT Administration

Availability and Quality of Training