ClickUp Customer Reviews 2026 | Project Management

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ClickUp

Composite Score

9.0 /10

CX Score

9.2 /10

272 Reviews Write a Review

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What is ClickUp?

Build ClickUp into your own mission control center - small team or large team, simple workflows or complex workflows. One platform for everything. Bring everything together in one centralized place to manage all your productivity needs and track progress with custom Dashboards.

Company Details

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Awards & Recognition

ClickUp won the following awards in the Project Management - Enterprise category

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2026 Data Quadrant Champion

Latest Award, 2026

6 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2026

2026 Emotional Footprint Champion

2026

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2026

2025 Data Quadrant Champion

2025

6 Top Rated Capabilities

7 Top Rated Features

2025

Strategy and Innovation
Service Experience
Product Impact

2025

6 Top Rated Capabilities

4 Top Rated Features

2024

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

5 Top Rated Features

2022

ClickUp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ClickUp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ClickUp?

1% Negative

2% Neutral

97% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Respectful

Feature Ratings

Average 86

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Resource Management

Document Management

Hierarchical Task Management

Reporting

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Product Management

Score 9.0

View ClickUp in this category (opens in a new tab)

Task Management

Score 9.0

View ClickUp in this category (opens in a new tab)

Objectives and Key Results

Score 8.9

View ClickUp in this category (opens in a new tab)

AI Content Creation and Optimization

Score 8.2

View ClickUp in this category (opens in a new tab)

ClickUp Reviews

Rawan M.

Role: Operations
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

fully automated and easily customizable

Likeliness to Recommend

10 /10

What differentiates ClickUp from other similar products?

I love how easy it is to create to-do lists and workflow charts, and I also love how I can involve colleagues in reviewing them before approving them, making it easier for us to work well together as a team at all levels.

What is your favorite aspect of this product?

Using ClickUp, we can create an integrated database for all our previous and subsequent tasks. I loved the automation and AI capabilities built into ClickUp, which helps us accurately track how updates and completion rates impact close dates, and allows us to prioritize tasks. I also liked the ease of configuring dashboards and reports, and it is great that we can configure the form we need for reports or dashboards and benefit from the automatic update features to keep them up to date according to the actual task situation.

What do you dislike most about this product?

I haven't had any problems with ClickUp, everything is great and easy to use.

What recommendations would you give to someone considering this product?

ClickUp has enabled us to create continuous communication channels to help us take control of matters. It is wonderful that with ClickUp we have been able to continually schedule tasks and track them with great efficiency. Also, its many capabilities such as documentation and archiving of attachments have provided us with the flexibility we need to work as a team at all times.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sanjay K.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2024

Great product, increases productivity

Likeliness to Recommend

9 /10

What differentiates ClickUp from other similar products?

ClickUp has a wide variety of features like Gantt Chart, build-in document editor, etc. which other competitors lag.

What is your favorite aspect of this product?

This software is highly adaptable. Be it development or planning, it can be used as per our needs anywhere.

What do you dislike most about this product?

ClickUp sometimes can be overwhelming for beginners, so for beginners, it should come with a user-friendly interface.

What recommendations would you give to someone considering this product?

Start with free trial with small projects and gradually go with higher plans and see the impact on your product development phase.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Efficient Service

Sidra A.

Role: Information Technology
Industry: Engineering
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Mar 2024

Easy to use, but pricey

Likeliness to Recommend

8 /10

What differentiates ClickUp from other similar products?

ClickUp distinguishes itself with its all-in-one platform, offering extensive project management features, customizable interface, and robust automation capabilities on a paid plan.

What is your favorite aspect of this product?

Easy to setup , even for beginners,

What do you dislike most about this product?

Too many limitations on a free plan - story points assignments, attachments upload limit size

What recommendations would you give to someone considering this product?

Go for a paid version , free forever is only good for small team

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

ClickUp

What is ClickUp?

Company Details

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Awards & Recognition

2026 Data Quadrant Champion

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

ClickUp Ratings

89 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love ClickUp?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Resource Management Includes resource allocation, expense tracking, and resource planning.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Reporting Straightforward data storage with ability to create reports easily. Able to easily modify and build dashboards for real-time updates on KPI's and timelines.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Product Management

Task Management

Objectives and Key Results

AI Content Creation and Optimization

ClickUp Reviews

Rawan M.

fully automated and easily customizable

Likeliness to Recommend

Pros

Sanjay K.

Great product, increases productivity

Likeliness to Recommend

Pros

Sidra A.

Easy to use, but pricey

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Resource Management

Document Management

Hierarchical Task Management

Reporting

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support